Maybe I'm doing this wrong.
I put that in the search bar and saw the inf file, but there was no option for installing. I can only save it.
Accidentally Uninstalled Biometric using Device Manager and its not coming back
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Anonymous
Hello,
I seem to have permanently deleted the "biometric devices" category in the Device Manger. Windows Hello using a biometric device no longer works.
I have a home built desktop with a Mouse Cm-01a Window Hello camera. It was working very well for about a year. Some combination of the 1809 update and new AMD Graphics Card Drivers stopped it from working consistently.
I began trying to roll back graphics card drivers and do other troubleshooting. I even performed a recovery and it did not solve the issue. I read that I could uninstall the camera and have Windows reinstall the drivers. When this didn't work, I attempted to uninstall biometric devices and have it reinstall the divers. Unfortunately this category has never returned.
Now my Window Hello setting in Sign-in options says "Face and fingerprint recognition are not available on this device".
I have tried a lot of the steps you would see from other troubleshooting sites (edit group policy settings, restart the Windows Biometric Service), but no luck.
I'm at my wits end here. I would rather not have to do another restore (that state wasn't working perfectly well as it was). Perhaps I have to do a Repair Install. Let me know if I have any other options (or if I just need to bite the bullet). Thanks!
Here are some system stats:
Processor: Intel i5-4690
RAM 16 GB
OS: Windows 10 Pro
Version: 1809
Build: 17763.253 (I am in the release preview track)
GPU: Radeon RX 580 Series (XFX brand)
Radeon Software Version: 18.40.21.06
Edit: Some of the responses have asked that I contact the manufacturer. Unfortunately, that would be me since this is a home-built desktop. I will see if I can find anything through Intel or ASRock (motherboard manufacturer).
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
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114 answers
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Anonymous
2019-08-07T22:15:21+00:00 -
Anonymous
2019-08-07T22:22:45+00:00 Hello, can you tell me how to do this?
I put the phrasing into the search bar (google) and saw
Helloface.cat
HelloFace.inf
and
AMD
HelloFace.cat allows me to save it but doesn't do anything else.
HelloFace.inf only shows up as a picture file. I can't install anything.
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Anonymous
2019-08-08T06:32:57+00:00 Hello, can you tell me how to do this?
I put the phrasing into the search bar (google) and saw
Helloface.cat
HelloFace.inf
and
AMD
HelloFace.cat allows me to save it but doesn't do anything else.
HelloFace.inf only shows up as a picture file. I can't install anything.
Did you try to Right-click on HelloFace.inf and Install it?
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Anonymous
2019-09-12T23:13:38+00:00 I had this same issue and it took me 2 day to find this and 2 minutes to fix it. My facial recognition works again.
All other advice I found did not work. Many many site said to delete the driver, reboot and scan for new hardware. None of that worked. Couldn't find any drivers to download and the system came back with "not compatible with Hello Face" when I had it to begin with.
Finally this worked. I can't believe how difficult it was to find this solution!
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Anonymous
2019-11-01T10:34:30+00:00 I have a question, if there is no scan option, what do we do?