Absolutlely worked nothing else would this is Brilliant Thanks Very Much. I deleted the device driver (DOH), install from inf would say successful but no go after multiple restarts etc THIS IS THE ANSWER!!
Accidentally Uninstalled Biometric using Device Manager and its not coming back
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Anonymous
Hello,
I seem to have permanently deleted the "biometric devices" category in the Device Manger. Windows Hello using a biometric device no longer works.
I have a home built desktop with a Mouse Cm-01a Window Hello camera. It was working very well for about a year. Some combination of the 1809 update and new AMD Graphics Card Drivers stopped it from working consistently.
I began trying to roll back graphics card drivers and do other troubleshooting. I even performed a recovery and it did not solve the issue. I read that I could uninstall the camera and have Windows reinstall the drivers. When this didn't work, I attempted to uninstall biometric devices and have it reinstall the divers. Unfortunately this category has never returned.
Now my Window Hello setting in Sign-in options says "Face and fingerprint recognition are not available on this device".
I have tried a lot of the steps you would see from other troubleshooting sites (edit group policy settings, restart the Windows Biometric Service), but no luck.
I'm at my wits end here. I would rather not have to do another restore (that state wasn't working perfectly well as it was). Perhaps I have to do a Repair Install. Let me know if I have any other options (or if I just need to bite the bullet). Thanks!
Here are some system stats:
Processor: Intel i5-4690
RAM 16 GB
OS: Windows 10 Pro
Version: 1809
Build: 17763.253 (I am in the release preview track)
GPU: Radeon RX 580 Series (XFX brand)
Radeon Software Version: 18.40.21.06
Edit: Some of the responses have asked that I contact the manufacturer. Unfortunately, that would be me since this is a home-built desktop. I will see if I can find anything through Intel or ASRock (motherboard manufacturer).
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
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114 answers
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Anonymous
2021-03-18T07:51:03+00:00 -
Anonymous
2021-03-03T05:59:11+00:00 Hi! I did that but when I click install it says that it couldn't find the file. I'm not sure what else to do. It will not reinstall.
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Anonymous
2021-03-01T11:08:31+00:00 Someone above mentioned to go under C:\Windows\System32\WinBioPlugIns\FaceDriver and reinstall the driver by right-clicking on HelloFace.inf and click install. That did not work for me....
What worked for me was
- launch powershell as admin
- cd into the C:\Windows\System32\WinBioPlugIns\FaceDriver directory
- use PNPUtil to first remove the HelloFace driver. Command: pnputil.exe /delete-driver .\HelloFace.inf
- now use PNPUtil to install the driver. Command: pnputil.exe /add-driver .\HelloFace.inf /install
- the biometric driver should now show up in device manager
Let me know if this helps!
This really works! I have tried the previous about install hello.inf but did not work. But this did work for me!!! Thank you so much!
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Anonymous
2021-02-06T01:55:34+00:00 Everyone, this worked. You just have to do the process using PowerShell. Thank you leopitcher.
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Anonymous
2021-01-22T07:25:07+00:00 Hello LoganAiport, I will be able to help you with this problem you are facing. First of all, Open File Explorer and go to the following path, C:\Windows\System32\WinBioPlugins\FaceDriver. Then right click HelloFace.inf and click install. Then if needed, after install reboot your computer and see if it works.