O tried all the fixed on all 10 + pages in this Question. Nothing worked. Then I called Microsoft Tech Support. You can contact the business tech support, as I did because I a a MS Office 365 client at +1 (800) 865-9408 or the Consumer Tech support at (800) 360-7561 or ++1 (800) 642-7676 where you may he to go online at support.microsoft.com/help or support.microsoft.com/help/??? and tell them your problem and that nothing helps They troubleshot for a while and then we went through some long download, It was NOT a reinstall of windows. After about 40 minutes of some download where I couldn't use my computer, IT WAS FIXED? I had already bought a fingerprint scanning device which I bought & installed with it's drivers and it created a Biometric Node in Device manager, BUT no 'Windows Hello Face Device input.
Accidentally Uninstalled Biometric using Device Manager and its not coming back
Hello,
I seem to have permanently deleted the "biometric devices" category in the Device Manger. Windows Hello using a biometric device no longer works.
I have a home built desktop with a Mouse Cm-01a Window Hello camera. It was working very well for about a year. Some combination of the 1809 update and new AMD Graphics Card Drivers stopped it from working consistently.
I began trying to roll back graphics card drivers and do other troubleshooting. I even performed a recovery and it did not solve the issue. I read that I could uninstall the camera and have Windows reinstall the drivers. When this didn't work, I attempted to uninstall biometric devices and have it reinstall the divers. Unfortunately this category has never returned.
Now my Window Hello setting in Sign-in options says "Face and fingerprint recognition are not available on this device".
I have tried a lot of the steps you would see from other troubleshooting sites (edit group policy settings, restart the Windows Biometric Service), but no luck.
I'm at my wits end here. I would rather not have to do another restore (that state wasn't working perfectly well as it was). Perhaps I have to do a Repair Install. Let me know if I have any other options (or if I just need to bite the bullet). Thanks!
Here are some system stats:
Processor: Intel i5-4690
RAM 16 GB
OS: Windows 10 Pro
Version: 1809
Build: 17763.253 (I am in the release preview track)
GPU: Radeon RX 580 Series (XFX brand)
Radeon Software Version: 18.40.21.06
Edit: Some of the responses have asked that I contact the manufacturer. Unfortunately, that would be me since this is a home-built desktop. I will see if I can find anything through Intel or ASRock (motherboard manufacturer).
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
114 answers
Sort by: Newest
-
Anonymous
2021-06-19T03:37:14+00:00 -
Anonymous
2021-05-25T03:38:22+00:00 It worked. Thanks
-
Anonymous
2021-05-17T12:03:54+00:00 Hey...the powershell method worked for me as well...thank you very much leopitcher for this...finally was able to resolve it...
i Have lenovo idepad 500 and install windows 10 21H2
when i want to setup Biometric windows hello camera
setup goes Crash ...
any suggest ?!
this method worked for me for windows 1909 but not now ...
-
Anonymous
2021-05-17T04:38:28+00:00 Hey...the powershell method worked for me as well...thank you very much leopitcher for this...finally was able to resolve it...
-
Anonymous
2021-03-24T20:09:13+00:00 You, sir, are a genius! This worked 100%!! Thank You!!