Accidentally Uninstalled Biometric using Device Manager and its not coming back

Anonymous
2019-01-10T04:37:08+00:00

Hello,

I seem to have permanently deleted the "biometric devices" category in the Device Manger. Windows Hello using a biometric device no longer works. 

I have a home built desktop with a Mouse Cm-01a Window Hello camera. It was working very well for about a year. Some combination of the 1809 update and new AMD Graphics Card Drivers stopped it from working consistently.

I began trying to roll back graphics card drivers and do other troubleshooting. I even performed a recovery and it did not solve the issue. I read that I could uninstall the camera and have Windows reinstall the drivers. When this didn't work, I attempted to uninstall biometric devices and have it reinstall the divers. Unfortunately this category has never returned.

Now my Window Hello setting in Sign-in options says "Face and fingerprint recognition are not available on this device".

I have tried a lot of the steps you would see from other troubleshooting sites (edit group policy settings, restart the Windows Biometric Service), but no luck. 

I'm at my wits end here. I would rather not have to do another restore (that state wasn't working perfectly well as it was). Perhaps I have to do a Repair Install. Let me know if I have any other options (or if I just need to bite the bullet). Thanks!

Here are some system stats:

Processor: Intel i5-4690

RAM 16 GB

OS: Windows 10 Pro

Version: 1809

Build: 17763.253 (I am in the release preview track)

GPU: Radeon RX 580 Series (XFX brand)

Radeon Software Version: 18.40.21.06

Edit: Some of the responses have asked that I contact the manufacturer. Unfortunately, that would be me since this is a home-built desktop. I will see if I can find anything through Intel or ASRock (motherboard manufacturer).

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2019-11-01T10:34:30+00:00

    I have a question, if there is no scan option, what do we do?

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  2. Anonymous
    2019-08-07T22:22:45+00:00

    Hello, can you tell me how to do this?

    I put the phrasing into the search bar (google) and saw

    Helloface.cat

    HelloFace.inf

    and

    AMD

    HelloFace.cat allows me to save it but doesn't do anything else.

    HelloFace.inf only shows up as a picture file. I can't install anything.

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  3. Anonymous
    2019-08-07T22:15:21+00:00

    Maybe I'm doing this wrong.

    I put that in the search bar and saw the inf file, but there was no option for installing. I can only save it.

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  4. Anonymous
    2019-04-05T18:34:32+00:00

    Sorry, I misspoke - yes, in the Device Manager, not the control panel.

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