Accidentally Uninstalled Biometric using Device Manager and its not coming back

Anonymous
2019-01-10T04:37:08+00:00

Hello,

I seem to have permanently deleted the "biometric devices" category in the Device Manger. Windows Hello using a biometric device no longer works. 

I have a home built desktop with a Mouse Cm-01a Window Hello camera. It was working very well for about a year. Some combination of the 1809 update and new AMD Graphics Card Drivers stopped it from working consistently.

I began trying to roll back graphics card drivers and do other troubleshooting. I even performed a recovery and it did not solve the issue. I read that I could uninstall the camera and have Windows reinstall the drivers. When this didn't work, I attempted to uninstall biometric devices and have it reinstall the divers. Unfortunately this category has never returned.

Now my Window Hello setting in Sign-in options says "Face and fingerprint recognition are not available on this device".

I have tried a lot of the steps you would see from other troubleshooting sites (edit group policy settings, restart the Windows Biometric Service), but no luck. 

I'm at my wits end here. I would rather not have to do another restore (that state wasn't working perfectly well as it was). Perhaps I have to do a Repair Install. Let me know if I have any other options (or if I just need to bite the bullet). Thanks!

Here are some system stats:

Processor: Intel i5-4690

RAM 16 GB

OS: Windows 10 Pro

Version: 1809

Build: 17763.253 (I am in the release preview track)

GPU: Radeon RX 580 Series (XFX brand)

Radeon Software Version: 18.40.21.06

Edit: Some of the responses have asked that I contact the manufacturer. Unfortunately, that would be me since this is a home-built desktop. I will see if I can find anything through Intel or ASRock (motherboard manufacturer).

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2021-07-09T17:19:22+00:00

    Thank you. Been battling this for days. I not have the driver back :-)

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  2. Anonymous
    2021-06-20T14:30:04+00:00

    (See prior Answer. I hope one of the helps

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  3. Anonymous
    2021-06-20T03:25:43+00:00

    when i right click i am not getting install option

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  4. Anonymous
    2021-06-19T03:37:14+00:00

    O tried all the fixed on all 10 + pages in this Question. Nothing worked. Then I called Microsoft Tech Support. You can contact the business tech support, as I did because I a a MS Office 365 client at +1 (800) 865-9408 or the Consumer Tech support at (800) 360-7561 or ++1 (800) 642-7676 where you may he to go online at support.microsoft.com/help or support.microsoft.com/help/??? and tell them your problem and that nothing helps They troubleshot for a while and then we went through some long download, It was NOT a reinstall of windows. After about 40 minutes of some download where I couldn't use my computer, IT WAS FIXED?  I had already bought a fingerprint scanning device which I bought & installed with it's drivers and it created a Biometric Node in Device manager, BUT no 'Windows Hello Face Device input.

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  5. Anonymous
    2021-05-25T03:38:22+00:00

    It worked. Thanks

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