Accidentally Uninstalled Biometric using Device Manager and its not coming back

Anonymous
2019-01-10T04:37:08+00:00

Hello,

I seem to have permanently deleted the "biometric devices" category in the Device Manger. Windows Hello using a biometric device no longer works. 

I have a home built desktop with a Mouse Cm-01a Window Hello camera. It was working very well for about a year. Some combination of the 1809 update and new AMD Graphics Card Drivers stopped it from working consistently.

I began trying to roll back graphics card drivers and do other troubleshooting. I even performed a recovery and it did not solve the issue. I read that I could uninstall the camera and have Windows reinstall the drivers. When this didn't work, I attempted to uninstall biometric devices and have it reinstall the divers. Unfortunately this category has never returned.

Now my Window Hello setting in Sign-in options says "Face and fingerprint recognition are not available on this device".

I have tried a lot of the steps you would see from other troubleshooting sites (edit group policy settings, restart the Windows Biometric Service), but no luck. 

I'm at my wits end here. I would rather not have to do another restore (that state wasn't working perfectly well as it was). Perhaps I have to do a Repair Install. Let me know if I have any other options (or if I just need to bite the bullet). Thanks!

Here are some system stats:

Processor: Intel i5-4690

RAM 16 GB

OS: Windows 10 Pro

Version: 1809

Build: 17763.253 (I am in the release preview track)

GPU: Radeon RX 580 Series (XFX brand)

Radeon Software Version: 18.40.21.06

Edit: Some of the responses have asked that I contact the manufacturer. Unfortunately, that would be me since this is a home-built desktop. I will see if I can find anything through Intel or ASRock (motherboard manufacturer).

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2020-05-10T16:21:00+00:00

    I am now trying to set up the phone my son was useingoing s he got a new phone so I got his Nokia lumia 630 it's not letting me sign in or create account do I have to properly rest pho it's by factory reset and tried the other rest with the power button and vOldmeldrum but it still no let in me in says signal try again later . So can't acess anything . Help plzzzz. Thanks

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  2. Anonymous
    2020-05-09T23:50:56+00:00

    i dont seem to have the group policy editor in my laptop, is it something you have to additionally install?

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  3. Anonymous
    2020-05-08T07:59:53+00:00

    Sorry, I have windows 10 home, is there anything else I can do?

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  4. Anonymous
    2020-05-08T07:38:45+00:00

    I tried that it did not help

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  5. Anonymous
    2020-05-08T07:38:37+00:00

    well goodnews ,i disabled and re-enabled my biometrics using group policy editor and restarted my PC .when i went to check at the device manager, i found the biometrics drivers back .

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