I made an account just to comment on this. Happened to me this morning whilst using the laptop (MSI) normally. The whole device froze.
I did all the standard troubleshooting and the first piece of advice was unhelpful (mainly because the "expert" doesn't follow up in the thread). Nothing worked.
Tried the above and it's fully resolved! Was panicking that I would need to send the laptop back, especially whilst isolated would become troublesome and leave me without my gaming device.
Thanks so much.