High Definition Audio Controller (Code: 10) Issue

Anonymous
2019-01-15T06:02:51+00:00

Motherboard: MSI B360M Gaming Plus

OS: Windows 10 Pro

List of things I've done:

Downloaded audio drivers from MSI website

Updated my BIOS

Uninstalled and Reinstalled the High Definition Audio Controller

cmd commands: sfc /scannow & DISM.exe /Online /Cleanup-image /Restorehealth

Completely removed all other audio drivers and installed Realtek audio drivers (Which for some reason never actually appear on device manager?)

I'd appreciate any help I could get.

It started happening out of the blue; I never downloaded anything.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

58 answers

Sort by: Newest
  1. Anonymous
    2020-06-26T20:12:26+00:00

    There is a missing step in those instructions. On systems, with removable batteries, remove the battery after you remove the power cord. On systems with out a removable battery, check with your pc maker on how to do an EC reset. On my MSI GE73, there is a tiny pin hole on tye bottom of the laptop that must be held down for 30 seconds. In both.scenarios, this performs a (embedded controller) reset. If there are no other hardware issues ( like failed hardware), then your system will boot normally and the high definition audio controller will start working again.

    I only wish i had found this out back in feb of '19 when i made my first post to this thread. It could have saved me much grief and time.

    Source:

    https://forum-en.msi.com/index.php?topic=112416.0

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-06-23T09:29:01+00:00

    I tried many many things. 

    Solution that finally worked for me (don't skip any steps):

    1. Open device manager and Uninstall High Definition Audio Controller.
    2. Shut down (not restart).
    3. Unplug the power cable.
    4. Press and hold down the power button for 60 seconds.
    5. Plugin and turn on the laptop.

    Thanks!

    Not a laptop and not the 60 second hold down but step by step otherwise...Thanks!!!!

    Spent all day doing this, that and the other but you nailed it!

    I made this account just to say thank you! This worked and you saved me about seven more hours. Thank you so much!!!!

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-06-13T01:06:07+00:00

    I tried many many things. 

    Solution that finally worked for me (don't skip any steps):

    1. Open device manager and Uninstall High Definition Audio Controller.
    2. Shut down (not restart).
    3. Unplug the power cable.
    4. Press and hold down the power button for 60 seconds.
    5. Plugin and turn on the laptop.

    You are a god send IDK how tf that was supposed to work but hey, whatever.  June 10th a year later you helped me fix this garbage issue that has been plaguing me for days. 

    Thanks for being awesome my friend.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2020-06-10T14:48:23+00:00

    You are a hero, indeed! Problem solved.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more