2018-11 Update for Windows 10 Version 1803 for x64-based Systems (KB4023057) - Error 0x80070643

Anonymous
2019-01-17T03:12:47+00:00

2018-11 Update for Windows 10 Version 1803 for x64-based Systems (KB4023057) - Error 0x80070643 - This just showed up today. (1/16/2019)  I have tried 4 times and each time it won't install. 

However, when I looked at update history, I see the following:

2018-12 Update for Windows 10 Version 1803 for x64-based Systems (KB4023057)  - Successfully installed on 1/12/2019

So why is Windows Update trying to install an older version of the same file?  And if it should not be doing this, how do I make it stop trying?

Thanks,

Sheila

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-01-17T04:12:19+00:00

Hello,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Usually Windows keeps installing same update, when update database is corrupted.

Please try these suggestions:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Close Command Prompt and see if Windows Updates works fine then.

UPDATE (19/1/19): If you're getting 'System error 5 has occurred, Access is denied' while trying above mentioned steps, you need to first uninstall KB4023057 from Settings app > Apps > Apps & features and reboot the machine. 

Then you can successfully install the update KB4023057 again, using Windows Update feature. This worked out for many users, so you can give it a try!

Hope this helps!

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Günter Born 49,461 Reputation points
2019-01-17T17:20:46+00:00

The fact that it is showing up for so many users might mean it is a known issue. For those who are encountering this, see the marked answers in this thread.

I would say, the marked answers aren't catching the issue. Error 0x80070643 raises due to the fact, that an older version of KB4023057 has been installed already. 

Solution: Uninstall  KB4023057 via the App list, reboot and then it should install. See also the remarks within my blog post: 

Windows 10: Update KB4023057 re-released (1/16/2019)

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Anonymous
2019-01-19T04:27:13+00:00

Well, after I thought it was fixed, it came back again.  So I did the uninstall thing in Apps and Features, rebooted, told Windows to see if there were any updates, and it found the new 1809 update.  After that, it seems, so far, to be fixed.

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  1. Anonymous
    2019-01-17T12:16:12+00:00

    "Probably a glitch in Windows update. "

    Now there is a high tech answer. 

    Sumit, are you working in a paid advisor position?

    This is totally an amateur answer and not helpful. 

    Just fix the thing .....and hiding it is not an appropriate fix.

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  2. SD - IA 179.1K Reputation points Independent Advisor
    2019-01-17T12:27:02+00:00

    This is totally an amateur answer and not helpful. 

    Just fix the thing .....and hiding it is not an appropriate fix.

    Greg, 

    I am an Independent Advisor who doesn't work for Microsoft(Take us as paid volunteers) 

    I have, however asked someone higher up if this is something in the servicing team's radar. Would add or update answer if there is something informed.

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