Microsoft Edge and other Microsoft Store apps might not connect to the Internet after installing the Windows 10 October 2018 update

Anonymous
2018-10-04T21:36:35+00:00

After installing the Windows 10 October 2018 update (version 1809), Microsoft Store apps are no longer able to connect to the Internet.  For example, Microsoft Edge is unable to connect to any websites, displaying the message, “Hmmm...can’t reach this page.”  Apps like Mail, Calendar, and News are not working properly.  And Microsoft Store says to check my connection.

Non-Store apps, such as Internet Explorer, are still able to connect to the Internet.

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-10-04T21:41:00+00:00

Microsoft is aware of an issue after installing the Windows 10 October 2018 update (version 1809) that prevents Microsoft Store apps from connecting to the Internet on devices that have disabled IPv6.  Microsoft is working on a solution that is planned to be released in a future Windows update.  In the meantime, you can resolve this problem by enabling IPv6:

  1. Open the Settingsapp and select Networking & Internet > Network and Sharing Center.
  2. Select the network adapter you're using (by clicking the appropriate link next to “Connections”) and select Properties.
  3. On the Networking tab, select the checkbox next to Internet Version 6 (TCP/IPv6).
  4. Select OK to save your changes.

Was this answer helpful?

100+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2018-10-05T19:14:26+00:00

If you still having issues after enabling IPv6, I suggest changing your network profile to Public.  Go to Settings, Network & Internet and click on Change connection properties.  Under Network profile, click on Public.

If that doesn’t work, run Network reset. This will reinstall your network adapters and set other networking components back to their original settings.  You might need to reinstall any VPN software or virtual switches after. Go to Settings, Network & Internet and click on Network reset.  Click on Reset now.

Was this answer helpful?

90+ people found this answer helpful.
0 comments

177 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-10-27T08:18:27+00:00

    After installing the Windows 10 October 2018 update (version 1809), Microsoft Store apps are no longer able to connect to the Internet.  For example, Microsoft Edge is unable to connect to any websites, displaying the message, “Hmmm...can’t reach this page.”  Apps like Mail, Calendar, and News are not working properly.  And Microsoft Store says to check my connection.

    Non-Store apps, such as Internet Explorer, are still able to connect to the Internet.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-10-24T13:37:27+00:00

    Microsoft is aware of an issue after installing the Windows 10 October 2018 update (version 1809) that prevents Microsoft Store apps from connecting to the Internet on devices that have disabled IPv6.  Microsoft is working on a solution that is planned to be released in a future Windows update.  In the meantime, you can resolve this problem by enabling IPv6:

    1. Open the Settingsapp and select Networking & Internet > Network and Sharing Center.
    2. Select the network adapter you're using (by clicking the appropriate link next to “Connections”) and select Properties.
    3. On the Networking tab, select the checkbox next to Internet Version 6 (TCP/IPv6).
    4. Select OK to save your changes.

    Hello - this does not work for me. IPv6 is already enabled. I also have performed the network reset and it doesn't make a difference in the long run.  (Edge works for 3-5 minutes after connecting to VPN and then stops working) The update impacted more than IPV6 I believe.

    I have two computers one running 1803, one running 1809. Without any VPN connection enabled, they both work the same way.

    However, when I connect to my company's vpn - the 1809 machine looses the ability to browse the internet with EDGE and all other UWP apps have no network connectivity. 

    When I connect to the VPN (same client version and network tunnel) on my 1803 machine - no other UWP applications are impacted and I can browse the internet with EDGE. 

    How does using VPN cause the issue for me and "fix" the problem for others if it is simply a "turn on IPv6" resolution? Doesn't make sense to me...  The VPN client is set to "allow lan traffic" as well on both computers. The only difference is the Windows 10 Version.  I am using anyconnect-win-4.5.03049-core-vpn-webdeploy-k9 to connect to the VPN. Glad to provide more information if needed. Just let me know. Thanks!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-10-22T16:03:34+00:00

    If you still having issues after enabling IPv6, I suggest changing your network profile to Public.  Go to Settings, Network & Internet and click on Change connection properties.  Under Network profile, click on Public.

    If that doesn’t work, run Network reset. This will reinstall your network adapters and set other networking components back to their original settings.  You might need to reinstall any VPN software or virtual switches after. Go to Settings, Network & Internet and click on Network reset.  Click on Reset now.

    The idea of setting the Network Profile to Public is not effective in a domain control environment.  Our machines need to be on the domain profile, not the public profile that blocks internal functionality.  When can we expect a proper fix?

    Was this answer helpful?

    0 comments