Microsoft Edge and other Microsoft Store apps might not connect to the Internet after installing the Windows 10 October 2018 update

Anonymous
2018-10-04T21:36:35+00:00

After installing the Windows 10 October 2018 update (version 1809), Microsoft Store apps are no longer able to connect to the Internet.  For example, Microsoft Edge is unable to connect to any websites, displaying the message, “Hmmm...can’t reach this page.”  Apps like Mail, Calendar, and News are not working properly.  And Microsoft Store says to check my connection.

Non-Store apps, such as Internet Explorer, are still able to connect to the Internet.

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2018-10-04T21:41:00+00:00

Microsoft is aware of an issue after installing the Windows 10 October 2018 update (version 1809) that prevents Microsoft Store apps from connecting to the Internet on devices that have disabled IPv6.  Microsoft is working on a solution that is planned to be released in a future Windows update.  In the meantime, you can resolve this problem by enabling IPv6:

  1. Open the Settingsapp and select Networking & Internet > Network and Sharing Center.
  2. Select the network adapter you're using (by clicking the appropriate link next to “Connections”) and select Properties.
  3. On the Networking tab, select the checkbox next to Internet Version 6 (TCP/IPv6).
  4. Select OK to save your changes.

Was this answer helpful?

100+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2018-10-05T19:14:26+00:00

If you still having issues after enabling IPv6, I suggest changing your network profile to Public.  Go to Settings, Network & Internet and click on Change connection properties.  Under Network profile, click on Public.

If that doesn’t work, run Network reset. This will reinstall your network adapters and set other networking components back to their original settings.  You might need to reinstall any VPN software or virtual switches after. Go to Settings, Network & Internet and click on Network reset.  Click on Reset now.

Was this answer helpful?

90+ people found this answer helpful.
0 comments No comments

177 additional answers

Sort by: Newest
  1. Anonymous
    2019-04-05T04:00:40+00:00

    We use Pulse Secure and had the same issue.  If your VPN client sets the machine to use a default gateway of 0.0.0.0 as seen in ipconfig.exe /all, then you might be in luck with KB4490481 released April 2nd 2019, it fixed the issue for us.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2019-03-08T02:29:55+00:00

    it is not viable to enable ipv6 in my enviroment

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2019-03-08T02:29:09+00:00

    **** you, now I can't do my work.  I'll have to use another computer that hasn't update.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments