Microsoft Edge and other Microsoft Store apps might not connect to the Internet after installing the Windows 10 October 2018 update

Anonymous

After installing the Windows 10 October 2018 update (version 1809), Microsoft Store apps are no longer able to connect to the Internet. For example, Microsoft Edge is unable to connect to any websites, displaying the message, “Hmmm...can’t reach this page.” Apps like Mail, Calendar, and News are not working properly. And Microsoft Store says to check my connection.

Non-Store apps, such as Internet Explorer, are still able to connect to the Internet.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Microsoft is aware of an issue after installing the Windows 10 October 2018 update (version 1809) that prevents Microsoft Store apps from connecting to the Internet on devices that have disabled IPv6. Microsoft is working on a solution that is planned to be released in a future Windows update. In the meantime, you can resolve this problem by enabling IPv6:

Open the Settingsapp and select Networking & Internet > Network and Sharing Center.
Select the network adapter you're using (by clicking the appropriate link next to “Connections”) and select Properties.
On the Networking tab, select the checkbox next to Internet Version 6 (TCP/IPv6).
Select OK to save your changes.

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Anonymous

If you still having issues after enabling IPv6, I suggest changing your network profile to Public. Go to Settings, Network & Internet and click on Change connection properties. Under Network profile, click on Public.

If that doesn’t work, run Network reset. This will reinstall your network adapters and set other networking components back to their original settings. You might need to reinstall any VPN software or virtual switches after. Go to Settings, Network & Internet and click on Network reset. Click on Reset now.

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177 additional answers

Anonymous

2018-10-07T00:45:22+00:00

I went online to support and read all the fixes. None of them work for me. My screen is lit but nothing is showing. I have nothing to click on. I can’t get to the “start” button. The last recommendation is to do a complete install where all my files will be deleted. I am not willing to do that. There has got to be another way to fix Microsofts screw up.

Sorry to hear that. Are you able to call Microsoft's Support? They will help you to start up your system.

Have you tried starting your PC in Safe Mode?
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Anonymous

2018-10-07T00:29:09+00:00

I went online to support and read all the fixes. None of them work for me. My screen is lit but nothing is showing. I have nothing to click on. I can’t get to the “start” button. The last recommendation is to do a complete install where all my files will be deleted. I am not willing to do that. There has got to be another way to fix Microsofts screw up.
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Anonymous

2018-10-06T22:43:50+00:00

My Toshiba laptop is in the “preparing automatic repair” and it is stuck there. This has all happened after the Windows Oct 2018 automatic update. I dont want to lose all my info and work. Please come up with a fix.

I have tried multiple hard starts and it still does not work.

This us just awful. PLEASE PLEASE. Find the fix...

Sorry you are having these issues. Are you able to contact Microsoft Support ?

They will help you get your system back. Or call them if you are in the US: 1-800-642-7676
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