Audio problem on Logitech Z Cinema after October Update

Anonymous
2018-10-03T21:26:38+00:00

Hi,

After installing October Update on Windows 10 volume control is not working (using Logitech Z Cinema speakers through USB).

Driver update, restart explorer, restart Windows Audio service didn't help.

Any suggestion ?

Thanks

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-01-10T13:39:44+00:00

    No they weren't haven't seen them in any store for... well dont remember :D

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  2. Anonymous
    2019-01-17T15:05:14+00:00

    No they weren't haven't seen them in any store for... well dont remember :D

    I have just read with horror all the posts Nov-Jan about the Z Cinema Volume issues. I too have just found that they are stuck on about 40% max volume & cannot change the volume up or down. As everyone says, these are very good sounding speakers that no-one want to junk. Hence, totally unacceptable for MS mainly whose s/w update is totally responsible,(because it worked ok post Vista all the way up to W10 V1803) but also Logitech for not coming up with a S/W solution.

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  3. Anonymous
    2019-01-21T09:44:34+00:00

    Similar issue here. The speakers still "work", but no way to adjust the volume anymore.

    Such a shame. I really don't want to junk my z-cinema...

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  4. Anonymous
    2019-01-21T12:23:44+00:00

    Hi SeventSin & everyone,

    Yes, everyone seems to love their Z system for its sound quality & does not want to junk it!

    Since posting my comment I have contacted Logitech direct & sent them a link to this forum showing how many users are affected.

    They responded quickly & asked me to carry out various tests & send them my PC system diagnostic files.

    They replied asking me to update all connected drivers with latest versions: Z system, Motherboard chips drivers, Audio Drivers.

    I did this to no avail: sound still stuck at one setting c. 45% max possible, & can mute, but nothing else!!!

    I also tested the issue at their request on my new laptop--no difference, works, same volume problem of no variability.

    I advised them yesterday of this result stating that I believe it to be Microsoft's fault because as previously stated it has worked fine for the last 10 years!.. through ALL the Window versions of: W7, W8/8.1, 10 original, 10S, W10 V1803 up to Oct 2018 v 1809 latest update where it now does NOT work. Hence, requested they tell MS it is MS's fault problem & MS should patch W10 v1809 to make it work again as it did in v1803, but hopefully that Logitech can also work with them to resolve the issue with either or both patching their s/w to cure the problem.

    >> everyone watch this space as I will update this post with any progress made. Hang in here!...

    Clive-Reading, UK.

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  5. Anonymous
    2019-01-21T13:57:46+00:00

    Thank you <3

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