Audio problem on Logitech Z Cinema after October Update

Anonymous
2018-10-03T21:26:38+00:00

Hi,

After installing October Update on Windows 10 volume control is not working (using Logitech Z Cinema speakers through USB).

Driver update, restart explorer, restart Windows Audio service didn't help.

Any suggestion ?

Thanks

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-10-04T11:02:57+00:00

    Hello David,

    Thank you for writing to Microsoft Community Forums. I am glad to assist you on this.

    Please provide some additional information, so that we can assist you better.

    1. Did you make any changes to the computer before this issue occurred?
    2. Do you see any error message when you connect speakers to the computer?
    3. May I know the make and model number of your computer?

    However, I would suggest you to please follow below mentioned steps and see if that works.

    1. Windows + x > Control Panel > Hardware and Sound > Sound
    2. Set the current speakers you are using to "Default Device"
    3. Disable all other audio devices.

         4. If possible, re-configure the speakers you are using (using the "Configure" button).

    Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

    Hope it helps.

    Harish

    Microsoft Community - Moderator

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  2. Anonymous
    2018-10-05T18:33:18+00:00

    I have the same problem. Worked fine until the 1809 update. Now the volume control doesn't work. The speakers are at full volume all the time. Reinstalling the Logitech software doesn't help. Followed Harish's suggestions and that didn't work either.

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  3. Anonymous
    2018-10-08T19:44:18+00:00

    I am having the same issue. I tried everything even installing several different drivers from Logitech. I hope there is a fix soon for this issue I love my Logitech z Cinema Speakers.

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  4. Anonymous
    2018-10-26T01:12:25+00:00

    Same here.

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  5. Anonymous
    2018-11-10T19:13:45+00:00

    I'm with a similar problem, when the 1809 update came out I stopped being able to enable the srs trusurround HD feature, pushing the button on the remote control would highlight the option in the speaker but there was no difference at all in sound.

    Everything else worked.

    Today after doing a fresh windows install with the latest updates the Z-Cinema software works no more, the only way I can power the speakers is via remote control, I still can control the volume via windows slider but even at 100% it's fairly low. The volume dialer in the remote does not work, it's always stuck on "2 dots".

    I really hope Microsoft fixes this, this is a way too good speaker set for me to give up on it, it may not have that strong overwhelming bass everyone seems to like but the sound quality is top notch.

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