Audio problem on Logitech Z Cinema after October Update

Anonymous
2018-10-03T21:26:38+00:00

Hi,

After installing October Update on Windows 10 volume control is not working (using Logitech Z Cinema speakers through USB).

Driver update, restart explorer, restart Windows Audio service didn't help.

Any suggestion ?

Thanks

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-01-21T15:25:02+00:00

    Not at all!

    Via the aux port you can control the sound level all the way up & down (only through windows sound volume icon), that's correct, but I still can't use the remote to power on/off, activate srs or control the volume, those are only possible through usb connection.

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  2. Anonymous
    2019-01-21T15:07:59+00:00

    Hi Veddermandenis,

    Thanks for your reply-useful extra info on this problem.

    Does your reply mean that you have full functionality back again by using the aux port, i.e. you can vary the sound level all the way up & down max to min & hear all these different sound levels via the aux port, which presumably you cannot via a normal USB connection?

    If so, then this may narrow down the problem for MS/Logitech to resolve meaning the problem would then be more specifically how the USB ports work/don't work with W10 V 1809!...

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  3. Anonymous
    2019-01-21T14:39:01+00:00

    Thanks Clive, let's hope so.

    In the meantime I've been using them through the aux port.

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  4. Anonymous
    2019-01-21T13:57:46+00:00

    Thank you <3

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  5. Anonymous
    2019-01-21T12:23:44+00:00

    Hi SeventSin & everyone,

    Yes, everyone seems to love their Z system for its sound quality & does not want to junk it!

    Since posting my comment I have contacted Logitech direct & sent them a link to this forum showing how many users are affected.

    They responded quickly & asked me to carry out various tests & send them my PC system diagnostic files.

    They replied asking me to update all connected drivers with latest versions: Z system, Motherboard chips drivers, Audio Drivers.

    I did this to no avail: sound still stuck at one setting c. 45% max possible, & can mute, but nothing else!!!

    I also tested the issue at their request on my new laptop--no difference, works, same volume problem of no variability.

    I advised them yesterday of this result stating that I believe it to be Microsoft's fault because as previously stated it has worked fine for the last 10 years!.. through ALL the Window versions of: W7, W8/8.1, 10 original, 10S, W10 V1803 up to Oct 2018 v 1809 latest update where it now does NOT work. Hence, requested they tell MS it is MS's fault problem & MS should patch W10 v1809 to make it work again as it did in v1803, but hopefully that Logitech can also work with them to resolve the issue with either or both patching their s/w to cure the problem.

    >> everyone watch this space as I will update this post with any progress made. Hang in here!...

    Clive-Reading, UK.

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