Audio problem on Logitech Z Cinema after October Update

Hello,

Thank you for your response.

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Try to connect it to different port and restart your computer.

Follow below mentioned steps and see if that helps.

1. Press Windows Key + X on your keyboard and select Device Manager from the list.
2. Find the problematic device and right click it. Choose Uninstall device from the menu.
3. Uninstall Speaker Audio device from Audio inputs and outputs section and your audio device from Sound, video and game controllers section.
4. Click on Scan for hardware changes icon or restart your PC to reinstall the drivers.
5. Once your drivers are reinstalled, it should be working.

Follow the Microsoft article to troubleshoot on sound problems in Windows 10.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes or No’.

Harish

Microsoft Community – Moderator

Windows Audio service is already set on automatic. However, I stopped it and started it again; rebooted the computer and still have the same problem. Volume is always on high and the volume control doesn't change the level at all. The volume control works correctly with the HDMI output and the analog output, but not with the USB output Z-Cinema speakers.

Hello,

Thank you for writing to Microsoft Community Forums.

I would suggest you to follow below mentioned method and see if that helps.

Method : Check the services in the background.

1. Go to Search, type ‘Services.msc’, and go to Services.
2. Find Windows Audio, right click on it, and go to Properties.
3. Make sure that Startup type is set to Automatic.
4. Click on Stop, and wait for the process to stop.
5. Now, click to start once again.
6. Restart your computer, and check if the issue is resolved.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes or No’.

Harish

Microsoft Community – Moderator

I'm with a similar problem, when the 1809 update came out I stopped being able to enable the srs trusurround HD feature, pushing the button on the remote control would highlight the option in the speaker but there was no difference at all in sound.

Everything else worked.

Today after doing a fresh windows install with the latest updates the Z-Cinema software works no more, the only way I can power the speakers is via remote control, I still can control the volume via windows slider but even at 100% it's fairly low. The volume dialer in the remote does not work, it's always stuck on "2 dots".

I really hope Microsoft fixes this, this is a way too good speaker set for me to give up on it, it may not have that strong overwhelming bass everyone seems to like but the sound quality is top notch.

Same here.