Audio problem on Logitech Z Cinema after October Update

Anonymous
2018-10-03T21:26:38+00:00

Hi,

After installing October Update on Windows 10 volume control is not working (using Logitech Z Cinema speakers through USB).

Driver update, restart explorer, restart Windows Audio service didn't help.

Any suggestion ?

Thanks

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-11-11T05:49:38+00:00

    Didn't help, after each change I reboot my PC just in case, but still the same.

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  2. Anonymous
    2018-11-11T05:36:38+00:00

    Hello,

    Thank you for your response.

    What is the make and model number of your computer?

    Try using the generic audio driver that comes with Windows, incase if you don’t find any drivers downloaded latest drivers from manufacturers website.

    Open Device Manager, right-click (or press and hold) your audio driver > Update driver> Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select High Definition Audio Device, select Next, and follow the instructions to install it.

    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes or No’.

    Harish

    Microsoft Community – Moderator

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  3. Anonymous
    2018-11-11T05:25:32+00:00

    Hi,

    Even after clean reboot no changes in functionality.

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  4. Anonymous
    2018-11-11T05:06:37+00:00

    Hello,

    Thank you for your response.

    As you said it is partly working now. I would suggest you to perform a clean boot and refer the Microsoft article under section ‘**How to determine what is causing the problem after you do a clean boot’**and ‘Reset the computer to start normally after clean boot troubleshooting’.

    Disclaimer: A ‘clean boot’ starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Your computer may temporarily lose some functionality while in a clean boot environment, however, that functionality will return when you reset the computer to start normally after you have finished your troubleshooting.

    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes or No’.

    Harish

    Microsoft Community – Moderator

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  5. Anonymous
    2018-11-11T04:46:06+00:00

    Hi,

    I did that, "Uninstall Speaker Audio device from Audio inputs and outputs section and your audio device from Sound, video and game controllers section.", and everythimg is still the same, even after reboot.

    I have Logitech driver installed, in device maanger now I can see that my speakers have name Z cinema with TruSurround HD, driver Microsoft 10.0.17763.1.

    Volume control is partly working, I can change the volume but it's not "linear" as it was before. At begining goes rapidly up, then slows down.

    Turning SRS on and off is still not working through remote controll, only in logitech app.

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