Unable to update Windows 10 to v1809. Freezing at boot after reboot.

Yeah, I guess that every Acer Aspire Switch 11v user will eventually have the exact same problem, when upgrading to 1809. 

I can only urge you and all the others, to contact the Microsoft Support (Feedback Hub, hotlines, etc.) AND the Acer support, so that they have to acknowledge the problem and fix it.

I mean, for now, we could all just stay with 1803 and keep using our Laptops, but since we have the Home version of Windows 10, the Windows Update application will eventually try to ugrade to 1809 again. And  then again...  and again....

Even if we all upgrade to Windows 10 Pro, to be allowed to stay with 1803, Microsoft will drop the support for this version and render our computers unprotected....

So as I say, the only solution is, to make Acer and Microsoft acknowledge, that there is a problem, so that they can fix the incompatible drivers or whatever.

I for one have already contacted the Acer support and after taking their sweet time, they just replied like: "Yeah, we do not guarantee compability with this particular version of Windows", which translates to "Not our problem, buy a new Laptop if you want compability".

Nice!

Meanwhile the Microsoft support is like: "Please go ahead and issue a feedback in our dedicated Feedback Hub".

The only problem here is, that feedback in the Feedback Hub will just disappear and will be completly ignored, unless it gets +100 upvotes.

I really hope, that we can generate some attention to this problem. I bought my Acer Aspire Switch 11v not even 3 years ago and now Microsoft and Acer will render it obsolete with their idiotic update and support policies.

Greetings

Robin

On acer switch 11v, i was able to update with update assistant tool, with a few errors on restart. Eventually got it, and restarted a few times after just fine. But i shut down completely, and thats when problems started.  It would never boot up. Eventually forced to use recovery drive, but did little to help. Tried startup repair, fix mbr in command prompt nothing worked. Still wouldn't boot from a complete shutdown.  Forced to do a fresh install. Then i updated to 1803, which was fine.  But when i tried to update to 1809 again, same thing. It would never boot up from a complete shutdown. So did a fresh install again, now on 1803 again til this gets sorted out. 

I'm having the EXACT same issue on the same machine. A few of my students are claiming their devices did Windows Updates last night now the machine freezes on startup!

I'm still on 1803 now, my machine won't let me update to 1809 anymore even when I do a "check for updates", which leads me to believe that at least Microsoft is aware of the problem, or at least has detected that my machine has done a bad update in the past. But the fact that it allows your students to update is worrisome, in that it doesn't flag specific models as troublesome, only users who have had unsuccessful udates? 

Curious - what version of windows 10 are you on?  My HP Spectre (Win 10 Pro) is doing the same as yours it appears.  !809 is not being offered.

I reverted back to 1803, and it has stayed there ever since.  Even with daily "check fif updates" it won't update to 1809, which us us  i know it's blocked on my acer switch 11v.

I also had same problem with Acer Aspire Switch 11V.  I updated Windows 10 Home from 1803 to 1809.  First try was to freeze at a reboot.  I long pushed the power button to shutdown.  I turned on the power button again after the shutdown.  The Windows 10 Home did not start up.  I did it twice. Then, Windows 10 Home reverted from 1809 to 1803.  I tried one more time to upgrade 1809. This time, I made a success to upgrade Windows 10 Home as 1809.  Then, Windows 10 Home Freezes  suddenly.  I gave up 1809 and I restored Windows 10 Home as 1803 from the backup.

I get the same lockup at reboot with the 1809 update.

The error I get when the computer restores back to the 1803 version is 0xC1900101 - 0x20017 - "The installation failed in the SAFE_OS phase with an error during BOOT operation".

The BIOS has few settings but did include one Virtualization setting.

I tried disabling everything in the BIOS that I could (including the Virtualization setting), disabled all non-critical Windows drivers, installed basic video and hard drive drivers, unplugged the Wifi card and it still has the lockup problem.

The computer is an old HP Pavilion dv8000 laptop so I do not know the brand of the motherboard.

The laptop is old but with upgraded hardware (SSD drive, 4Gb RAM) was running well on the 1803 version.

Being an old PC there is no hope of a newer BIOS if that is the problem.

Just a heads up that the Microsoft utility WUSHOWHIDE does not show the 1809 update so it cannot be hidden. Other updates are shown in WUSHOWHIDE.

Microsoft have obviously done something different between the 1803 and 1809 updates.

I will hope that the April 2019 update, when it is distributed, will not have the same problem.

In the meantime I have changed the Registry Setting to DeferFeatureUpdatesPeriodInDaysto prevent the update from reinstalling.

I find that Windows 10 is the most buggy Windows ever released and I have been running Windows versions since Windows 3.0.

Poor effort Microsoft!

Same problem with:

Acer Aspire

m5y10c CPU 4G ram

After upgrade to 1809 the system would freeze at boot.  Had to dig out my BIOS password and messed with boot settings...no joy.  Only fix was to roll back to 1803.  Sad day MSFT.

As I posted earlier, I have the same issues as all of the other Acer Switch 11V user in here and the Windows Update App stopped trying to apply the update after the first failed attempt, but it tried again on December 12th, which bricked my device again, so I really would not assume, that Microsoft has even acknowledged the fact that there is a problem for Switch 11V users.

I guess that you are just lucky, that the update has not been rolled out to you a second time.

Has anyone tried to contact Acer support over this? I contacted their mail support last week, but they still have not replied by now....

...this is fun