Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2019-03-28T21:16:49+00:00

    Thanks for your reply,, I fixed this,,, I had a bluetooth device setup talking to my computer, so this is where the sound was trying to go,, once I deleted the device off my computer messenger started working fine again.

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  2. Anonymous
    2019-04-12T02:16:29+00:00

    I am using the browser and all the settings have been set to "ON" for the camera and the video. Where else should I look to resolve this issue? 

    This problem only seems to exist with Facebook video calling. Zoom works fine. No other Bluetooth device is connected. 

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  3. Anonymous
    2019-04-16T22:56:35+00:00

    the setting app will always crash whenever i click on camera or microphone . please help.

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  4. Anonymous
    2019-04-24T13:53:30+00:00

    Когда я звою кому то то мне пишет что надо разрешение микрофона и камеры пожалуйста помогите

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  5. Anonymous
    2019-04-24T17:40:31+00:00

    I am using this on a browser.

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