I too am getting the same error for about 2 months now. Is there a fix out there? I have tried everything listed and it still doesn't work. Thanks in advance!
Hardware Access Error - Messenger - Webcam and Mic
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Anonymous
Hello,
For the past week, I've been getting this pop up when I want to make a Messenger video call. Been using this for over a year without a glitch. Both camera and mic work fine with Skype and Zoom but not with Messenger. Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'. Tried a couple of troubleshooting YouTube vids. Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results. The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker. After that, Messenger video calls went kapout!!! Please HEEEEEEEELP!!!!
Thank you!
MC
Windows for home | Windows 10 | Settings
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
102 answers
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Anonymous
2019-01-18T03:04:27+00:00 -
Anonymous
2019-01-22T18:19:29+00:00 comment acceder à la caméra et au micro de facebook
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Anonymous
2019-02-08T04:44:19+00:00 Hi,
Thank you for writing to Microsoft Community Forums.
In regards to your concern, please help me with following questions:
- Are you using Messenger application or on the Web Browser?
- What is the error message/code you are getting?
- Is the Webcam an external or internal?
- What is the make and mode of the Webcam/computer?
If you are using the Messenger application:
Try to allow the privacy settings for the app to make use of the Webcam and Mic.
To do that, you can go to Settings>Privacy>Camera. Look for the Messenger app and toggle the camera access option to ‘On’.
Do the same for the Microphone option as well.
Since you mentioned that the issue occurred after the computer was paired with the Bluetooth speaker. You can try to remove the specific device.
To do the same, you can go to Settings>Devices>Bluetooth & other devices. Select on the device name and click on ‘Remove device’.
Please get back to us with the required details, if the issue persists.
Hope it helps.
Let us know if you got the help you needed by clicking Yes or No.
Rohit Raina
Microsoft Community - Moderator
thankyou Rohit for the fast reply. i turned everything on for the camera & microphone but it still comes back HARWARE ACCESS ERROR. i never did the last thing about deleting because i wouldn't know how. thankyou again andrea
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Anonymous
2019-02-08T09:06:12+00:00 Ciao grazie a te per avermi risp
Questo errore me lo da solo avviando Facebook da Google Chrome (non dall'applicazione), dal mio pc portatile hp envy con webcam interna.
Ti inoltro le foto
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Anonymous
2019-02-12T23:53:51+00:00 IF ITS GIVING YOU A HARDWARE ACCESS ERROR MESSAGE, THAT MEANS THERE IS ANOTHER PROGRAM WHICH IS CONFLICTING WITH YOU CAMERA. IF YOU LOOK AT THE CAMERA OPTIONS IN THE FACEBOOK SETTING, THERE SHOULD ONLY BE THE ONE OPTION FOR YOUR WEB CAM. IF A DIFFERENT CAMERA NAME IS SHOWN, THIS MEANS IT IS CONFLICTING WITH YOUR WEB CAM. YOU MUST UNINSTALL THE CONFLICTING PROGRAM SUCH AS COREL VIDEO MAKER AND SUCH, RESTART YOUR COMPUTER AND YOUR PROBLEM SHOULD GO AWAY.
I HAD THE SAME PROBLEM WITH MY WEBCAM, AND AS SOON AS I UNINSTALLED THE CONFLICTING PROGRAM, MY WEBCAM ON MESSENGER BEGAN WORKING AGAIN.
THIS SHOULD FIX YOUR PROBLEM.
SPIRO