Hardware Access Error - Messenger - Webcam and Mic

Anonymous

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call. Been using this for over a year without a glitch. Both camera and mic work fine with Skype and Zoom but not with Messenger. Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'. Tried a couple of troubleshooting YouTube vids. Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results. The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker. After that, Messenger video calls went kapout!!! Please HEEEEEEEELP!!!!

Thank you!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

102 answers

Anonymous

2020-06-23T01:07:39+00:00

ok its not leting me call on messenger
Was this answer helpful?

0 comments No comments
Anonymous

2020-07-28T15:58:02+00:00

Ho lo stesso identico problema.
Was this answer helpful?

0 comments No comments
Anonymous

2020-08-06T12:14:34+00:00

ignorance of the law excuses no one.
Was this answer helpful?

0 comments No comments
Anonymous

2020-09-21T06:40:21+00:00

its was goog but i didnt check if working
Was this answer helpful?

0 comments No comments
Anonymous

2020-10-03T09:14:40+00:00

I have seen so many answers to this problem that have not worked for me.

This one does! So this should be added to everyone's list of 'things to check'.

In my case, there was a Cyberlink webcam program that I must have installed and was showing as an alternative device in the camera list for Facebook settings.

Once I'd uninstalled the software the option disappeared and messenger worked!

Thanks Spiro
Was this answer helpful?

0 comments No comments