Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-05-06T13:18:46+00:00

    buenas, uso el windows 7

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  2. Anonymous
    2020-05-11T22:33:13+00:00

    Hello,

    I had the same problem. I used Messenger for some time, and suddenly i received the same error message. I tried :

    1- Enable Privacy setting under Camera (app)

    Was already enabled.

    2- Enable/Disable other cameras in Device Manager

    Didn't work. I only have one camera.

    3- Add EnableFrameServerMode under HKEY_LOCAL_MACHINE\ SOFTWARE\ WOW6432Node\ Microsoft\ Windows Media Foundation\ Platform

    No change

    4- Repair Messenger. (i didn't know it existed, but i found just beside the Uninstall button in the control panel)

    SUCCESS! It works now

    Hope that helps.

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  4. Anonymous
    2020-05-15T08:29:18+00:00

    Got the same situation here. Does anyone has the right solution for it now? Please let me know. Thanks!

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  5. Anonymous
    2020-05-17T06:20:39+00:00

    buenas tardes

    Tengo un problema al momento de conectar videollamada en facebook en google crome. 

    Quisiera una solucion al respecto

    gracias

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