Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-04T06:19:34+00:00

    Hi guys!

    I did follow your steps since my issue is also related to bluetooth pairing as I connected my air pods to HP elite, but then my camera on messenger still wont work although the person I’m talking to does not have any issue. 

    Is there any other tips or solution?

    appreciate the help :)

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  2. Anonymous
    2020-05-05T03:18:30+00:00

    I had the same problem just with MESSENGER APP ON  HP SPECTRE X360.

    I just disabled the HP IR CAMERA.

    Go to.

    1 DEVICE MANAGER.

    2 CAMERAS.

    3 CLICK ON HP IR CAMERA. 

    4 RIGHT CLICK ON HP IR CAMERA AND CLICK DISABLE DEVICE.

    5 RESTART YOUR COMPUTER. 

    .

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  3. Anonymous
    2020-05-05T17:23:24+00:00

    OMG!!!! You are my hero!!!!  This finally fixed my camera situation!

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  4. Anonymous
    2020-05-05T19:57:28+00:00

    buenas, yo tengo el mismo  problema con mis audífonos con micrófono, me dice error de hardware al realizar una llamada por messenger, eso que permití mi micrófono 

    en google. Espero su ayuda gracias.

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  5. Anonymous
    2020-05-05T20:07:25+00:00

    Que sistema operativo es el que usas?

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