I know its so annoying
Hardware Access Error - Messenger - Webcam and Mic
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Anonymous
Hello,
For the past week, I've been getting this pop up when I want to make a Messenger video call. Been using this for over a year without a glitch. Both camera and mic work fine with Skype and Zoom but not with Messenger. Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'. Tried a couple of troubleshooting YouTube vids. Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results. The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker. After that, Messenger video calls went kapout!!! Please HEEEEEEEELP!!!!
Thank you!
MC
Windows for home | Windows 10 | Settings
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
102 answers
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Anonymous
2020-04-23T15:36:50+00:00 -
Anonymous
2020-04-23T17:09:23+00:00 What you need is close everything out.... Go to windows and go to CAMERA (App) And it will open... It will open and it will talk about privacy settings and you need to click the privacy settings button. Once you do this it will open camera settings.. Click the CHANGE and slide the slider to ON. This ALLOWS apps to access camera. You do this on settings and then it should work
Also ... if you are having trouble with sound/microphone go to search bar... Type sound... Open sound settings Click troubleshoot for microphone...
It did not work for me. ughhhhh
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Anonymous
2020-04-23T17:11:04+00:00 Hi there. I am having the same problem. I have an ASUS and the microphone is on. It happens with Facebook on my laptop only. I did all of what the gentleman did above and everything you recommended. I have used various web platforms and reset my computer, to no avail. Can you help please? This is driving me crazy.
It did not work for me.
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Anonymous
2020-04-23T18:43:27+00:00 Did you try Messenger10 (link above)? There is a 24 hour free trial to see if it works.
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Anonymous
2020-05-02T20:39:48+00:00 Its not even coming upfor me