Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-04-20T02:29:35+00:00

    Vicky, I followed that link to Microsoft store to get the fix for my camera or microphone not working in messenger.  It takes me to an array of many programs.  What is the specific name of the program?

    Dennis

    Hi Dennis,

    The app is Messenger₁₀ - https://www.microsoft.com/en-nz/p/messenger/9nblggh5w2gd

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  2. Anonymous
    2020-04-21T09:29:41+00:00

    Messenger 10

    You can email developer too at 

    Chris Shields

    ******@hotmail.com

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  3. Anonymous
    2020-04-22T19:12:42+00:00

    This has worked very well for me

    All new laptop would have similar problem because of this new security option as Infra Red camera for face recognition

    Thanks a lot

    Fern

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  4. Anonymous
    2020-04-23T15:31:43+00:00

    This has worked very well for me

    All new laptop would have similar problem because of this new security option as Infra Red camera for face recognition

    Thanks a lot

    Fern

    I have an ASUS. I don't know how to turn off the IR camera.  I have checked the settings but did not see it.

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  5. Anonymous
    2020-04-23T15:36:23+00:00

    hi my camera is not working on zoom plz help me it is just a black screen

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