Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2018-11-01T10:40:51+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    In regards to your concern, please help me with following questions:

    1. Are you using Messenger application or on the Web Browser?
    2. What is the error message/code you are getting?
    3. Is the Webcam an external or internal?
    4. What is the make and mode of the Webcam/computer?

    If you are using the Messenger application:

    Try to allow the privacy settings for the app to make use of the Webcam and Mic.

    To do that, you can go to Settings>Privacy>Camera. Look for the Messenger app and toggle the camera access option to ‘On’.

    Do the same for the Microphone option as well.

    Since you mentioned that the issue occurred after the computer was paired with the Bluetooth speaker. You can try to remove the specific device.

    To do the same, you can go to Settings>Devices>Bluetooth & other devices. Select on the device name and click on ‘Remove device’.

    Please get back to us with the required details, if the issue persists.

    Hope it helps.

    Let us know if you got the help you needed by clicking Yes or No.

    Rohit Raina

    Microsoft Community - Moderator

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  2. Anonymous
    2018-11-09T20:58:07+00:00

    how do I change it to were my camera n sound works so I can video chat on fb

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  3. Anonymous
    2018-12-09T11:26:33+00:00

    how to acces video cam and mic

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  5. Anonymous
    2019-01-17T22:06:09+00:00

    Ciao mia mamma dal suo pc portatile ha lo stesso identico problema..lei ha un portatile hp comprato a settembre 2018 e purtroppo non riuscirà ad effettuare o ricevere video Facebook Entrando da Google Chrome. Sullo stesso pc funziona il video Skype o quella di Facebook da un altro server (internet explorer o Firefox).

    Chrome, cancellare cookie e svuotare la cache ma niente..abbiamo paragonato pure le impostazioni di questo pc a quelle di un altro pc avente sempre Windows10, 64 bit ecc ecc ... ma niente sembra essere tutto uguale a livello di impostazioni ... non sappiamo più che fare ....

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