Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-04-21T09:29:41+00:00

    Messenger 10

    You can email developer too at 

    Chris Shields

    ******@hotmail.com

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  2. Anonymous
    2020-04-20T02:29:35+00:00

    Vicky, I followed that link to Microsoft store to get the fix for my camera or microphone not working in messenger.  It takes me to an array of many programs.  What is the specific name of the program?

    Dennis

    Hi Dennis,

    The app is Messenger₁₀ - https://www.microsoft.com/en-nz/p/messenger/9nblggh5w2gd

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  3. Anonymous
    2020-04-19T18:36:32+00:00

    Vicky, I followed that link to Microsoft store to get the fix for my camera or microphone not working in messenger.  It takes me to an array of many programs.  What is the specific name of the program?

    Dennis

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  4. Anonymous
    2020-04-17T23:23:02+00:00

    I tried everything and happened by chance to down load this app... it did cost $5 but now all working :)

    Messenger₁₀

    ‪CJS3‬

    ‪Social‬

    2

    Messenger₁₀ is an unofficial Facebook web messenger and WhatsApp web client designed and built specifically for Windows 10. It uses Windows 10's new notifications/action centre to seamlessly inform you of new Facebook and

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  5. Anonymous
    2020-04-17T23:21:16+00:00

    Hi I tried everything with this error to fix including regedit with no luck

    I downloaded this app off Microsoft store and now it is good to go... it did cost $5 but it works and messenger for Facebook with video and nic now all good through the app.

    Messenger₁₀

    ‪CJS3‬

    ‪Social‬

    2

    Messenger₁₀ is an unofficial Facebook web messenger and WhatsApp web client designed and built specifically for Windows 10. It uses Windows 10's new notifications/action centre to seamlessly inform you of new Facebook and

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