Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-04-23T17:09:23+00:00

    What you need is close everything out.... Go to windows and go to CAMERA (App) And it will open... It will open and it will talk about privacy settings and you need to click the privacy settings button.  Once you do this it will open camera settings.. Click the CHANGE and slide the slider to ON.  This ALLOWS apps to access camera. You do this on settings and then it should work

    Also ... if you are having trouble with sound/microphone go to search bar... Type sound... Open sound settings  Click troubleshoot for microphone...

    It did not work for me. ughhhhh

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  2. Anonymous
    2020-04-23T15:36:50+00:00

    I know its so annoying

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  3. Anonymous
    2020-04-23T15:36:23+00:00

    hi my camera is not working on zoom plz help me it is just a black screen

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  4. Anonymous
    2020-04-23T15:31:43+00:00

    This has worked very well for me

    All new laptop would have similar problem because of this new security option as Infra Red camera for face recognition

    Thanks a lot

    Fern

    I have an ASUS. I don't know how to turn off the IR camera.  I have checked the settings but did not see it.

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  5. Anonymous
    2020-04-22T19:12:42+00:00

    This has worked very well for me

    All new laptop would have similar problem because of this new security option as Infra Red camera for face recognition

    Thanks a lot

    Fern

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