Hardware Access Error - Messenger - Webcam and Mic

Hi Mark - can you confirm you have tried the fix that Spiro suggested to fix this?

It might not work as there seem to be a number of circumstances that cause this problem to happen. And therefore a number of different fixes.

I can confirm this worked for me - I found two different 'cameras' on the drop down list and found a program that used the same camera but with a different name. As soon as I uninstalled this program there was only one default camera showing and this fixed the problem for me.

Copied from Spiro's original entry -

IF ITS GIVING YOU A HARDWARE ACCESS ERROR MESSAGE, THAT MEANS THERE IS ANOTHER PROGRAM WHICH IS CONFLICTING WITH YOU CAMERA. IF YOU LOOK AT THE CAMERA OPTIONS IN THE FACEBOOK SETTING, THERE SHOULD ONLY BE THE ONE OPTION FOR YOUR WEB CAM.  IF A DIFFERENT CAMERA NAME IS SHOWN, THIS MEANS IT IS CONFLICTING WITH YOUR WEB CAM.  YOU MUST UNINSTALL THE CONFLICTING PROGRAM SUCH AS COREL VIDEO MAKER AND SUCH, RESTART YOUR COMPUTER AND YOUR PROBLEM SHOULD GO AWAY.

I HAD THE SAME PROBLEM WITH MY WEBCAM, AND AS SOON AS I UNINSTALLED THE CONFLICTING PROGRAM, MY WEBCAM ON MESSENGER BEGAN WORKING AGAIN.

THIS SHOULD FIX YOUR PROBLEM.

SPIRO

I am using PC, Messenger from browser. webcam - Logitech C920.  I can use webacm to take photos, No problems.

I can use my cam  on all Cam to Cam Apps ie , hangout , skype etc exept Messenger, I have followed your Reply's regarding this issues , ie, camera setting , settings < privicy etc but yet when I now use messenger , they can hear me but yet I have black screen , But yet it is only messenger that is doing it, My browser is Firefox, I have had no probles before, Had a windows update, Now this ****. It is not the webcam is it is working fine as i said on all other apps, I have Allowed Webam & Mic to be allowed to be used on Messenger,As you can see on the screenshot Yet still black Screen but when I call using Messenger I keep getting - Pease allow , I have tried to block then re-allow and still the same . Can you help PLEASE .. I have looking online , Youtube , had a firend in IT to look at this and he was just as Stumped as I was . HELP ![](https://learn-attachment.microsoft.com/api/attachments/af44c325-9333-4edf-b6f1-6eae0e548706?platform=QnA

I have seen so many answers to this problem that have not worked for me.

This one  does! So this should be added to everyone's list of 'things to check'.

In my case, there was a Cyberlink webcam program that I must have installed and was showing as an alternative device in the camera list for Facebook  settings.

Once I'd uninstalled the software the option disappeared and messenger worked!

Thanks Spiro

its was goog but i didnt check if working

ignorance of the law excuses no one.