Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

102 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-11-09T20:58:07+00:00

    how do I change it to were my camera n sound works so I can video chat on fb

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2018-11-01T10:40:51+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    In regards to your concern, please help me with following questions:

    1. Are you using Messenger application or on the Web Browser?
    2. What is the error message/code you are getting?
    3. Is the Webcam an external or internal?
    4. What is the make and mode of the Webcam/computer?

    If you are using the Messenger application:

    Try to allow the privacy settings for the app to make use of the Webcam and Mic.

    To do that, you can go to Settings>Privacy>Camera. Look for the Messenger app and toggle the camera access option to ‘On’.

    Do the same for the Microphone option as well.

    Since you mentioned that the issue occurred after the computer was paired with the Bluetooth speaker. You can try to remove the specific device.

    To do the same, you can go to Settings>Devices>Bluetooth & other devices. Select on the device name and click on ‘Remove device’.

    Please get back to us with the required details, if the issue persists.

    Hope it helps.

    Let us know if you got the help you needed by clicking Yes or No.

    Rohit Raina

    Microsoft Community - Moderator

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments