Hardware Access Error - Messenger - Webcam and Mic

Hi,

Thank you for writing to Microsoft Community Forums.

In regards to your concern, please help me with following questions:

1. Are you using Messenger application or on the Web Browser?
2. What is the error message/code you are getting?
3. Is the Webcam an external or internal?
4. What is the make and mode of the Webcam/computer?

If you are using the Messenger application:

Try to allow the privacy settings for the app to make use of the Webcam and Mic.

To do that, you can go to Settings>Privacy>Camera. Look for the Messenger app and toggle the camera access option to ‘On’.

Do the same for the Microphone option as well.

Since you mentioned that the issue occurred after the computer was paired with the Bluetooth speaker. You can try to remove the specific device.

To do the same, you can go to Settings>Devices>Bluetooth & other devices. Select on the device name and click on ‘Remove device’.

Please get back to us with the required details, if the issue persists.

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

Rohit Raina

Microsoft Community - Moderator

I am also having trouble with this.  I am using a web browser.  You did not answer how to do this in a web browser.  Please do so.

George

To

krg1605. 

Sorry late reply - but I did get it to work.

Thank you for All the assistance you gave me, I was able to resolve my issue by -

1, I canceled the Allowing of Camera and Video. (even if it is showing ALLOWED)

2 Made sure that in C, drive there was no other Search engine ie chrome (delete folder)(if you have changed from chrome to any other search engine.)

3. Uninstall webcam.

4, Reload system

5, Re-install wecam

6, call member on Messenger - Give Permssion for webcam & Mic

I did all this and for me this did work, The problem is That FACEBOOK has updated there systems and there is no camera settings in the new Facebook page any longer, .

I use Messenger.com from Browser - Not from Facebook messenger as I could not get it to work for me. but it works not a problem from the Browser Messenger .

I hope this helps others too, I know its a pain when you cant call loved ones or family.

Thanks to All helpers and all who replied (krg1605)

Kind regards

MarkE6   ( Be safe everyone )

Yep - see what you mean...FB has changed all their settings haven't they?

I just tried to look at options and the damn things have all changed....no reference to camera.

I assume therefore that FB has changed camera hardware settings to Windows.

I can also see from your screenshot that you only have one camera showing in Device Manager.

Therefore it APPEARS that this problem is not solved by this particular fix. 

The only other thing I can suggest if it is still related in some way is too check your microphone settings too in DM. If this also shows just one installed device then this has gone as far as I can help really.

Also maybe check your microphone in your sound settings, see if there's any obvious problem. I'm really clutching at straws here but you never know  :) 

Let me know how you go with this - good luck!!

To krg1605, thanks for your repy

Yes, I did what SPIRO said, But my issue is FB has had a mass update and their Systems have all changed.

I have taken screenshots of the FB setting and also the Device Manager, My webcam is Default,  but yet I still keep getting this dam ERROR SCREEN,   I have covered Private info on the FB setting screenshots, But there is NOthing regarding Camera settings, If I click photo/video, it takes me to my pc Pictures to upload, Where am I going wrong, I have been on Youtube , but most of the Video's are for Old FB system's , HELP ![](https://learn-attachment.microsoft.com/api/attachments/6a4ec957-64df-4999-a99b-5022ad457aff?platform=QnA ![](https://learn-attachment.microsoft.com/api/attachments/164f0eb3-d59c-48b1-96eb-6919d14520e5?platform=QnA

Regarding this Issue , Yes I have followed everything that was and has been menstioned on the Isasue, I have taken a screen shot of the Device manager , as you can see only one Webcam . the other Issue is that facebook  updated there systems and this is when things went crazy.  I cant find Camera setting on FB.  when I go int setting or Privicy there isd nothing there regarding Camera settings,  when I click onto of the News Feeds, where it says - Photo /video it takes me straight to my Picutes on my PC. this is a dam  nightmare, ![](https://learn-attachment.microsoft.com/api/attachments/86985ebf-5e0c-4fd0-920b-974c18e30295?platform=QnA