Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-02-25T01:55:20+00:00

    I FIGURED IT OUT!!!! I TRIED ALL THE STUFF BELOW... Didn't work...

    What you need to do is go to CAMERA (App) And it will open... It will open and it will talk about privacy settings and you need to click the privacy settings button.  Once you do this it will open camera settings.. Click the CHANGE and slide the slider to ON.  This ALLOWS apps to access camera. You do this on settings and then it should work!

    I am telling I tried for hours and nothing worked!!!! This fixed it all!

    Self taught troubleshooter and proud of it!

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  2. Anonymous
    2020-02-22T22:06:26+00:00

    Not sure if you read my comment.Disable your IR Camera when you close Chrome.First Disable IR camera then go back in to Facebook to video your family or friends.Hp support showed me how to work around this issue.It's not a permanent fix.At least you won't have to deal with the  problem anymore.I know it sucks.Technology is getting serious with protecting your information on your lap top.

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  3. Anonymous
    2020-02-22T22:03:03+00:00

    IR camera is not recognized by Google Chrome.When both cameras are on it will conflict by showing the error.You have to disable IR Camera when out of Google browser then disable that camera then  go to Facebook then video your friend or family.I know is a tricky way to work around it.Hp suggested me to do that so i  recommend you follow my steps.It sucks that Google doesn't  read both hardware.I'm thinking in my opinion that IR is a security  software so i'm guessing it protects your camera.Same goes when you  want to protect anyone from guessing your password,passcodes or fingerprint,face.Technology is protecting us from theft.

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  4. Anonymous
    2020-02-22T21:57:16+00:00

    Remember to disable the IR camera.Chrome doesn't recognize the other camera so it conflicts with IR camera on.That is why you get the errors you are receiving.Hp showed me a work around for this problem.Their is no permanent fix for this.

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  5. Anonymous
    2020-02-22T20:44:51+00:00

    To whom it my concern I keep on loosing my document can you help me

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