Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-04-04T17:08:44+00:00

    Hi MC,

    Here is a solution that has worked for me. I've found it by trial and error.

    Steps:

    1. Open Messenger app.
    2. Select the person that you want to speak to.
    3. Now, this step is extremely important: Start a voice-only chat, the video chat will be enabled in the next step.
    4. After the voice-only chat connection is established and you are able to hear the other person's voice, then and only then click on the camera to switch to the video chat.

    This solution has and is still working perfectly for me and I hope that it works for you. Try it and let me know if you had any luck with this solution.

    Additional Information:

    I am using the Facebook Messenger app version 440.9.118.0 on Windows 10 Home Single Language version 1909 OS build 18363.752

    Best Regards

    Walid Abdelkader

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  2. Anonymous
    2020-03-31T12:33:35+00:00

    Hi there. I  am having the same problem. I have an ASUS and the microphone is on.  It happens with Facebook on my laptop only. I did all of what the gentleman did above and everything you recommended. I have used various web platforms and  reset my computer, to no avail. Can you help please? This is driving me crazy.

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  3. Anonymous
    2020-03-29T21:17:26+00:00

    You need to open up your camera app. Go to the search bar in windows.. and type Camera.   Open it .. It will open and it will talk about privacy settings and you need to click the privacy settings button.  Once you do this it will open camera settings.. Click the CHANGE and slide the slider to ON.  This ALLOWS apps to access camera. You do this on settings

    Then go back to the web browser where you want to use the camera and it should work

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  4. Anonymous
    2020-03-29T19:12:00+00:00

    I gave permission to have access to both my camera and microphone from seetting - permissions. but I still see the same error message popping up on messenger: allow access to camera

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  5. Anonymous
    2020-02-25T02:50:26+00:00

    That's cool dude.If you don't have a IR Camera then that should work by going to the privacy settings.It depends on your computer.Some come with  2 cameras and some come with 1 camera.You are good right cause  you don't  have two.You did good by changing the settings.My lap top has to cameras so it doesn't recognize the  main camera so i have to disable camera  #2.

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