Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-04-05T01:21:36+00:00

    It does, but it says to turn the mic on even though it's on

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  2. Anonymous
    2020-04-04T23:18:10+00:00

    Hi there. Thank you for the help but it did not work. So I called a friend but the icon for the video never came on. I was able to speak to her, but it won't access the microphone when I click video...the error message comes on. Strange.  I followed the suggestion  to no avail.

    :(  Frustrated.

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  3. Anonymous
    2020-04-04T23:07:30+00:00

    Thanks for the prompt response. The app has permission but I don't know how to check if any other program has access. It used to work and not it is giving me the error.  How can I see what else is accessing the microphone?

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  4. Anonymous
    2020-04-04T21:50:13+00:00

    Is there any other software that is accessing the camera at the same time along with the messenger?

    Also, make sure that the messager app has permissions to access both of the microphone and the camera, you will find these settings under Settings -> Privacy.

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  5. Anonymous
    2020-04-04T21:19:51+00:00

    That did not work for me.  It wouldn't allow me to click the camera button once I established the voice.  Arghhh

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