Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-04-17T23:17:26+00:00

    I had the same issue made all the changes etc and then down loaded this app off microfsoft site and now can messenger no probs. It cost just over $5 

    Messenger₁₀

    ‪CJS3‬

    ‪Social‬

    2

    Messenger₁₀ is an unofficial Facebook web messenger and WhatsApp web client designed and built specifically for Windows 10. It uses Windows 10's new notifications/action centre to seamlessly inform you of new Facebook a

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  2. Anonymous
    2020-04-17T10:51:07+00:00

    I have  all that you adived, but still I can't access the camera and the microphone, on their own they work, but in FC they do not work. geting this message : 

    An error occurred while trying to get access to the microphone:

    Hardware access error.

    To make a call, you need to turn your microphone on. This will let people hear you during the call.

    You can turn this off later. Learn more

    thanks

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  3. Anonymous
    2020-04-16T03:28:44+00:00

    That did not work for me either, but I did fix it. My computer just needed an update

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  4. Anonymous
    2020-04-16T02:58:35+00:00

    What you need is close everything out.... Go to windows and go to CAMERA (App) And it will open... It will open and it will talk about privacy settings and you need to click the privacy settings button.  Once you do this it will open camera settings.. Click the CHANGE and slide the slider to ON.  This ALLOWS apps to access camera. You do this on settings and then it should work

    Also ... if you are having trouble with sound/microphone go to search bar... Type sound... Open sound settings  Click troubleshoot for microphone...

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  5. Anonymous
    2020-04-16T02:51:32+00:00

    go to your camera app... open it up ...

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