Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-12-04T06:12:30+00:00

    IF ITS GIVING YOU A HARDWARE ACCESS ERROR MESSAGE, THAT MEANS THERE IS ANOTHER PROGRAM WHICH IS CONFLICTING WITH YOU CAMERA. IF YOU LOOK AT THE CAMERA OPTIONS IN THE FACEBOOK SETTING, THERE SHOULD ONLY BE THE ONE OPTION FOR YOUR WEB CAM.  IF A DIFFERENT CAMERA NAME IS SHOWN, THIS MEANS IT IS CONFLICTING WITH YOUR WEB CAM.  YOU MUST UNINSTALL THE CONFLICTING PROGRAM SUCH AS COREL VIDEO MAKER AND SUCH, RESTART YOUR COMPUTER AND YOUR PROBLEM SHOULD GO AWAY.

    I HAD THE SAME PROBLEM WITH MY WEBCAM, AND AS SOON AS I UNINSTALLED THE CONFLICTING PROGRAM, MY WEBCAM ON MESSENGER BEGAN WORKING AGAIN.

    THIS SHOULD FIX YOUR PROBLEM.

    SPIRO

    How do I uninstall the extra device that is grouped with my actual camera setting?

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  2. Anonymous
    2019-11-05T23:52:16+00:00

    But if I uninstall Corel Video Maker, but I need it too, does it mean I cannot have it to be able to use my camera with FB?

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  3. Anonymous
    2019-10-08T12:18:05+00:00

    Thanks for the suggestion. I tried so many things but none of them work. But then I disabled one of the camera in device manager which fixed the problem.

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  4. Anonymous
    2019-08-07T04:39:33+00:00

    Disable the IR camera before you get on Facebook to vdeo call anyone.HP tech support was helping me  find out a work around for this issue.The only way you can make the video call to work on Google Chrome is to disable IR camera.Yes it will disable the IR camera so you won't be able to use it.The cause of  Chrome not letting you call on Facebook is that Google doesn't recognize the  main camera so it recognizes the second camera which is the IR camera.Once you Disable the IR camera you are able to Video call on Facebook.I guess Google doesn't read the main camera so it will give you the Hardware access error.It sucks that Google doesn't fix these type of things.It frustrated me cause I paid for a awesome lap top that costed a lot of money.It sucks to lose out on features like the finger print scan and facial recognition scan to get in to your lap top.

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  5. Anonymous
    2019-08-06T13:05:19+00:00

    merci,mais maintenant quand j'allume l'ordinateur je peux plus me connecter avec la reconnaissance faciale (camera infrarouge) vu qu'elle est désactivé,donc je tape mon mot de passe a chaque fois.

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