Hardware Access Error - Messenger - Webcam and Mic

Anonymous
2018-10-31T15:37:39+00:00

Hello,

For the past week, I've been getting this pop up when I want to make a Messenger video call.  Been using this for over a year without a glitch.  Both camera and mic work fine with Skype and Zoom but not with Messenger.  Checked all settings in FB and Google Chrome to make sure mic and webcam are 'allowed'.  Tried a couple of troubleshooting YouTube vids.  Even did a whole recovery process, going through the pain of reinstalling apps...ugh..., with no results.  The only thing I remember that may - or may not- be related is that I connected my laptop (where I use Messenger) to my Samsung bluetooth speaker.  After that, Messenger video calls went kapout!!!  Please HEEEEEEEELP!!!! 

Thank you!

MC

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-06-20T04:29:06+00:00

    I had this issue for  along time.For some reason Microsoft fixed that problem.I turned on and off the Uac settings and it still worked.I guess  Uac had bug update problems.I'm guessing they fixed that problem cause i  called my friend 2 times and no issues.Just want  to give  you guys a warning that maybe this is a bug issue and you might to  do  a work around til bug issues are solved.Maybe it can a  permission setting where you can allow  it to run.Microsoft changes things in the software and it ends up  having a bug issue to where they can't find the issue.Microsoft you need to pay attention when fixing things cause you tend rush things and customers are mad.Please take your time cause we want progress and not 50% work.Please give us 100 % effort.

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  2. Anonymous
    2020-06-14T07:16:33+00:00

    Dear Rohit,

    Same Problem Was with me,

    I have done all As you explained...

    I was updated my window and in the new window it is showing the error in using Microphone and camera.

    Please confirm what i have to to..

    Laptop - Dell Inspiron 15 5000

    Grendar singh

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  3. Anonymous
    2020-05-30T07:51:53+00:00

    thank for help!

    Can you show more delail how to uninstall the conflicting programs?

    thank in advance!

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  4. Anonymous
    2020-05-29T00:53:46+00:00

    how do I get my camera and mic working on my laptop and facebook

    Try Messenger10 https://www.microsoft.com/en-us/p/messenger/9nblggh5w2gd

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  5. Anonymous
    2020-05-28T19:54:02+00:00

    how do I get my camera and mic working on my laptop and facebook

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