Windows 10 1809 17763.55 cumulative update BSOD WDF_VIOLATION on HP desktops.

Anonymous
2018-10-10T05:20:44+00:00

After installing KB4464330 (build 17763.55) my HP EliteDesk 800 G3 the machine refuses to boot, ending with BSOD WPF_VIOLATION.

I was able to get the PC working again using an earlier restore point.

It seems that this problem at least HP machines:

https://www.bleepingcomputer.com/news/microsoft/windows-10-kb4464330-kb4462919-and-kb4462918-cumulative-updates-released/

I contacted MS support and was told that:

Actually HP computers are not the only product affected for this issue other computers as well like DELL etc. That's why for now, we’ve temporarily paused the update for people who seek to check for updates, to investigate an isolated reported issue and will make it available for download again once ready.

Me

Ok, so this is known issue for 17763.55 cumulative update?

Agent

That's correct and other issue has been reported as well but our higher level of support already working on it

Windows for home | Windows 10 | Windows update

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Anonymous
2018-10-11T18:47:25+00:00

Update 10/12/18

Please see this article.

In another article, we have resolution steps if you still experience the Blue Screen.

We’re aware of the issue and working with HP to investigate.

Paul...

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  1. Anonymous
    2018-10-11T14:51:58+00:00

    Hi Mikael,

    Thanks for your help!!

    We have the same issue. For some machines the above has worked (after using diskpart to ascertain the correct drive letter).

    Other machines (which have bitlocker installed) we had to re-enter the bitlocker key 4-5 times then it seems to work...

    Thanks again!!

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  2. Anonymous
    2018-10-11T15:30:03+00:00

    I had to use Diskpart and list volumes to select the correct boot drive. The file was missing on the X volume. Once I did that the system booted.

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  3. Anonymous
    2018-10-11T15:44:00+00:00

    Hello i have probably working solution, we have 150 computers with Win 10 and Model HP 600 G2.

    Problem is caused by KB4462919 - not all computers are affected after this update.

    And solution with deleting file: "HpqKbFiltr.sys" helped

    BUT

    if you open CMD from recovery or some how you have probably this path

    X:\Windows\System32\

    a from this path you can not see the file

    now type "d:" and hit enter, you should be on drive D

    now you can type

    "cd Windows"

    "cd System32"

    "cd Drivers"

    and you can rename affected file

    "ren HpqKbFiltr.sys HpqKbFiltrBAD.sys"

    now you exit cmd and you will TURN OFF computer, after you can turn it on and it should boot to windows normally

    I dont understand why i have to use drive "D:" beacause our system is drive with letter "C:"

    and maybe you have to user lowwer case

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    10+ people found this answer helpful.
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  4. Anonymous
    2018-10-11T16:37:19+00:00

    Has anyone heard any official statement from Microsoft regarding this ?  Have any updates been pulled from the Windows Update Catalogue ?

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