Windows 10 1809 17763.55 cumulative update BSOD WDF_VIOLATION on HP desktops.

Anonymous
2018-10-10T05:20:44+00:00

After installing KB4464330 (build 17763.55) my HP EliteDesk 800 G3 the machine refuses to boot, ending with BSOD WPF_VIOLATION.

I was able to get the PC working again using an earlier restore point.

It seems that this problem at least HP machines:

https://www.bleepingcomputer.com/news/microsoft/windows-10-kb4464330-kb4462919-and-kb4462918-cumulative-updates-released/

I contacted MS support and was told that:

Actually HP computers are not the only product affected for this issue other computers as well like DELL etc. That's why for now, we’ve temporarily paused the update for people who seek to check for updates, to investigate an isolated reported issue and will make it available for download again once ready.

Me

Ok, so this is known issue for 17763.55 cumulative update?

Agent

That's correct and other issue has been reported as well but our higher level of support already working on it

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-10-11T18:47:25+00:00

Update 10/12/18

Please see this article.

In another article, we have resolution steps if you still experience the Blue Screen.

We’re aware of the issue and working with HP to investigate.

Paul...

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  1. Anonymous
    2018-10-11T15:30:03+00:00

    I had to use Diskpart and list volumes to select the correct boot drive. The file was missing on the X volume. Once I did that the system booted.

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  2. Anonymous
    2018-10-11T14:51:58+00:00

    Hi Mikael,

    Thanks for your help!!

    We have the same issue. For some machines the above has worked (after using diskpart to ascertain the correct drive letter).

    Other machines (which have bitlocker installed) we had to re-enter the bitlocker key 4-5 times then it seems to work...

    Thanks again!!

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  3. Anonymous
    2018-10-11T10:05:04+00:00

    I do have same problem, elitedesk G3, same on 1803 and 1809  (after KB4464330)

    Also remote user reported same with HP elitedesk PC 1803 version. 

    Mikael, thanks, I can confirm, your fix works!

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  4. Anonymous
    2018-10-11T09:47:39+00:00

    Thank you soooo much. You saved me.

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