Windows 10 1809 17763.55 cumulative update BSOD WDF_VIOLATION on HP desktops.

Anonymous
2018-10-10T05:20:44+00:00

After installing KB4464330 (build 17763.55) my HP EliteDesk 800 G3 the machine refuses to boot, ending with BSOD WPF_VIOLATION.

I was able to get the PC working again using an earlier restore point.

It seems that this problem at least HP machines:

https://www.bleepingcomputer.com/news/microsoft/windows-10-kb4464330-kb4462919-and-kb4462918-cumulative-updates-released/

I contacted MS support and was told that:

Actually HP computers are not the only product affected for this issue other computers as well like DELL etc. That's why for now, we’ve temporarily paused the update for people who seek to check for updates, to investigate an isolated reported issue and will make it available for download again once ready.

Me

Ok, so this is known issue for 17763.55 cumulative update?

Agent

That's correct and other issue has been reported as well but our higher level of support already working on it

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-10-11T18:47:25+00:00

Update 10/12/18

Please see this article.

In another article, we have resolution steps if you still experience the Blue Screen.

We’re aware of the issue and working with HP to investigate.

Paul...

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  1. Anonymous
    2018-10-12T02:35:24+00:00

    Hi Huddie!

    Yeah, on our case the HP keyboard driver seems to be the case. I was able to get the machines working again by:

    In recovery screen

    Advanced recovery options -> troubleshoot -> command prompt

    c:

    cd c:\windows\system32\drivers

    ren HpqKbFiltr.sys HpqKbFiltr.sys_old

    After this the machines boot normally.

    Hi

    I was able to use this to fix one of our HPs but the second one does not have HpqKbFiltr.sys in the C:\windows\system32\drivers directory.  Any idea if there is another file I will have to rename?

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  2. Anonymous
    2018-10-11T23:32:20+00:00

    Thank you so much. had 3 HP office computers down this am and this fixed it

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  3. Anonymous
    2018-10-11T22:30:04+00:00

    Hi there.

    Same issue in HP EliteOne 800 G2. Actually in the only one (out of 40) with non HP keyboard :)

    I'll try tomorrow Mikael's solution.

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  4. Anonymous
    2018-10-11T22:04:57+00:00

    We are seeing this issue with 1803 as well.  Deleting the file c:\windows\system32\drivers\hpqkbfiltr.sys allows the PCs to boot into windows and continue patching. 

    I think the cause is the delta and cumulative patches that we saw a while back with similar consequences.

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