I was somewhat lucky. I updated to version 1809 this morning. It went faster than usual, and than I expected. As much as I can see, all My Documents were still there, but all Downloads were removed. It's okay. I have a backup of all my documents and most of my downloads, so I didn't lose much really. I noticed that most, if not all, of the system files and documents, are now compressed, including desktop icons for programs, and documents saved on desktop. When I looked at C: drive properties, I saw that 'Compress this drive to save disk space' option checkbox was not checked. That's strange. Then I ran the 'Compact /CompactOS:query' command at the command line prompt, and it said that the hard drive system files were not compacted, because it was not needed.
Windows 10 1809 update deleted all files from Documents!
Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof. This included many crucial documents and financial info. Yes, I have a backup (I think - using Windows Backup to a NAS). But this is pretty bad. Did no one in the first two rings run into this yet?
I understand (from the news) that this happens to all files in Documents that aren't synced to OneDrive. Further, the Documents folder is really an agglomeration of "Documents" from several different paths - not sure how that works, and it may or may not relate.
Windows for home | Windows 10 | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
163 answers
Sort by: Oldest
-
Anonymous
2019-02-11T21:48:52+00:00 -
Anonymous
2019-02-28T20:03:08+00:00 Glad to know there are signs of "eureka" still on others people's lost data.... I updated my
Dad to 1809 two weeks ago. That was with remote help from MS after the *huge* update downloaded for the 4th time or so and then just failed anyway like "not today..." so I finally got impatient enough to call in. And now I'm looking at about 10 years of family geneology work becoming only a memory because 1809 ate it or whatnot..... and this is in February 2019, not last October when the trainwreck commenced as it's fits and starts would play out.
The files missing are called .PAF files and they are specific to certain geneology softwares. So if anyone else happens to be able to suggest other options to recover this lost info, I'm all ears and all gratitude because my Dad (who did that geneological work) is friggin pissed as anyone else might expect would be the case. So.... I would love to hear any ideas from anyone about how to fix this....
And somewhat related: to the support rep yesterday after 2 hours talking, zero results, and even less substantial explanations as to why..... PLEASE KNOW: it was rude and flippant to ask if you could close the ticket anyway, like you'd resolved anything at all. You don't get to say software's failures to update alongside windows simply loss data, and if you did it would NOT BE after we both just witnessed the program working as fine as always until it came time to open the project.
To the other techs, thanks for continuing to help and sorry I'm negative and soooooo over this.... And if any readers happen to know much about genealogical softwares that use .paf files, gedcom files, and what to do when they just vanish and no one wants to hold themselves responsible, I'm all ears.
-
Anonymous
2019-03-06T21:27:32+00:00 i had major issues getting the 1809 update after finally getting to update it everything seemed fine but turning on my system today all my files have been deleted, im running the 1809 update build 17763.316, is microsoft going to pay for me to use some recovery software to get my data back
-
Anonymous
2019-03-06T21:30:03+00:00 Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof. This included many crucial documents and financial info. Yes, I have a backup (I think - using Windows Backup to a NAS). But this is pretty bad. Did no one in the first two rings run into this yet?
I understand (from the news) that this happens to all files in Documents that aren't synced to OneDrive. Further, the Documents folder is really an agglomeration of "Documents" from several different paths - not sure how that works, and it may or may not relate.
Hey, everyone. I did what I shouldn't have done and moved my old files into the TEMP profile. Which permanently deleted my files. OR SO I THOUGHT. I used EaseUS to recover and IT WORKED. I found my files and more. This link is here. You do have to buy it to remover more than 500MB but it is totally worth it. Note: You have to install it on a different drive (like a CD, external Drive, a different drive than the one you want to recover.) Like I said, it's totally worth it.
-
Anonymous
2019-03-06T21:39:21+00:00 i had major issues getting the 1809 update after finally getting to update it everything seemed fine but turning on my system today all my files have been deleted, im running the 1809 update build 17763.316, is microsoft going to pay for me to use some recovery software to get my data back
Your files are not gone. They have simply been moved. To check, do this. Go to "This PC". The click Windows. Next, select users. There should be a TEMP profile in there. If there is, that is the account you are currently using. Here is what you want to do.
- Make a new profile with admin privileges.
- Move all the files from your old account to the new one.
- After that, log out and log into the new profile.
- Your files should be there.
NOTE; DO NOT MOVE YOUR FILES INTO THE TEMP PROFILE. IT WILL DELETE YOUR FILES AFTER YOU LOG OUT OR SHUT DOWN.
If you have any questions, reply back.