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Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof. This included many crucial documents and financial info. Yes, I have a backup (I think - using Windows Backup to a NAS). But this is pretty bad. Did no one in the first two rings run into this yet?
I understand (from the news) that this happens to all files in Documents that aren't synced to OneDrive. Further, the Documents folder is really an agglomeration of "Documents" from several different paths - not sure how that works, and it may or may not relate.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It isn't fixed yet. My computed updated Friday 14th of December 2018 - and I have lost all my pictures and documents. One thing I have learned over the years - take something to calm you down before any updates from Microsoft....
I am lucky - I have a new back up on an external harddisk. So I will try not to explode and use bad words
But honestly Microsoft? You really need to test your updates before forcing them down on your customers. This is not the first time an update went wrong
It isn't fixed yet. My computed updated Friday 14th of December 2018 - and I have lost all my pictures and documents. One thing I have learned over the years - take something to calm you down before any updates from Microsoft....
I am lucky - I have a new back up on an external harddisk. So I will try not to explode and use bad words
But honestly Microsoft? You really need to test your updates before forcing them down on your customers. This is not the first time an update went wrong
Fully agree! Wake up Microsoft. I turned to Apple some years ago when Microsoft had problems with OS 6, 7 8. Costly problems.
But when MS got !0 and new Office 365 package I trusted the intentions of MS even if there were problems. However, if MS not take recent problems more serious, I would consider Apple or Google. So admit and solve problems MS and keep us customers informed about progress!!!
Just because you haven't been affected doesn't mean it's not an issue - I've not either, but it's quite clear from the number of reports of the problem that it is a genuine issue which Microsoft needs to resolve.
Not quite sure why you are "baffled" - it's quite clear from the online coverage that while a significant number of people are affected, it's by no means everybody.
Thank for your comments. I am disable and not that skilled in computer technology and having your files/folders disappear with Microsoft/Windows Chat/Tech customer service play dumb to these issues leaves people like at such a disadvantage. After spending many hour with there remote support seeking help and show them evidence with the results of them disconnecting the chat process. My Office 2013 program disappeared after normal settings in WIN 10 Pro for Updates/Security (set for recommend) to keep Dell Latitude Laptop running at it's best performance/safety. There solution is to buy the new Office software or check with your manufactory for answers. Everyone doesn't have the money to buy new software after already buying the software they already owned with product key, but will not work after they removed it from my Laptop with there bugs in Win 10 Pro normal upgrades. No warnings given for customers to understanding if they have checked the box to recommended setting for updates. I live below the poverty line and just trying to pay the basic living expenses in California.
Thanks
Hello Microsoft and fellow readers. Sadly, I too had all of my Files and 1/3 of my personally installed programs "Deleted" after an Microsoft update and reboot on December 13th, 2018 'this Month' on my HP Laptop. And, No, I do not have a free~update~Upgraded installed. I purchased this laptop with Windows 10 Professional 64bit. Also, now, Microsoft Edge keep going off also. I feel this is a major injustice to we the Microsoft community and U.S. Citizens who are trying to do as we are told..."buy, Update, or install: Windows 10 now". Come on guys, Microsoft has had Win 10 on the market since what? 2014, correct/? So then, Why? ...are we Still having all of these issues? I love the Windows 10 am am still learning all of the in's and out's yet at this point I just wish we could keep Windows 7 Pro ,yet, yes, the times are a Changin' and we all need to go with the Flo as they say, right? Yes, indeed, and~So, we are trying Microsoft! LOL. OK friends, Lord Bless and keep up the good work All. Bye Michael.
We are December 28 and this horrific problem just happened to me. Seriously **** you microsoft. I turned off all updates on my remaining computer and not turning this on EVER AGAIN.
Wasn't this **** update supposed to be cancelled? Why is this problem happening late december? WTF is going on, Microsoft???
