Windows 10 1809 update deleted all files from Documents!

Anonymous
2018-10-04T19:09:32+00:00

Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof. This included many crucial documents and financial info. Yes, I have a backup (I think - using Windows Backup to a NAS). But this is pretty bad. Did no one in the first two rings run into this yet?

I understand (from the news) that this happens to all files in Documents that aren't synced to OneDrive. Further, the Documents folder is really an agglomeration of "Documents" from several different paths - not sure how that works, and it may or may not relate.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-10-09T15:35:29+00:00

    My upgrade window did not offer such a checkbox. And even if it had, what moronic designer would not have keep files and settings as the default?

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  2. Anonymous
    2018-10-09T15:45:10+00:00

    Turns out this user did not get 1809, her OneDrive files just dissapeared. Different issue...

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  3. Anonymous
    2018-10-09T18:07:53+00:00

    So why are there people that have upgraded to 1809 had no problems its not just me that hasn't had issues I simply followed the instructions during the upgrade.

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  4. Anonymous
    2018-10-09T18:20:25+00:00

    I'd have thought this would be obvious to anyone posting on Microsoft forums.

    It will probably be to do with a difference between computers: there will be some common factor which causes problms on some computers. I don't know what it is in this specific case, but probably something to do with either configuration, installed software or specific hardware/drivers. It won't be anything obvious - to have got to the point of public release without being identified as a problem is likely to mean it's something obscure.

    Updates which only cause problems in certain circumstances are far from uncommon - not just with Windows, but with any software. Those working in IT will come across them from time-to-time but they don't usually get reported other than on specific IT forums. The only difference here is that this particular problem has affected quite a lot of people, and has a particularly annoying impact - meaning that it's received a lot more coverage than this sort of thijng usually does.

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  5. Anonymous
    2018-10-10T01:44:33+00:00

    I had the same issue after the October release.  MyDocuments was empty, thousands of files gone including sensitive data.  I caught it because Google Backup & Sync alerted me to missing files that I'd setup to backup.  Thank God I did that.  It took me days to recover.

    Seriously Microsoft?  This wasn't 1 / 100th of a percent who were affected.

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