Windows 10 1809 update deleted all files from Documents!

Last night I updated to 1809, and it all went smoothly, but then I find that all my files in every app are DELETED. Gone. Poof. This included many crucial documents and financial info. My efforts to recover ANY of my said documents or files was not possible! My computer is as blank as it was the day I purchased it.

When I spoke with customer service, I was flatly told Microsoft would only help me for a fee since my computer was no longer under warranty. How can your prosperous company take this stand when your program update has caused damage to so many computers?  Microsoft seems to trying to distance themselves from any responsibility.

This action has caused me & thousands of others a myriad of problems and leaves me at considerable loss of years of personal information & photos plus many hours at my computer trying to recover this loss.

I want to register my feelings of disappointment & frustration with the seemingly insensitive position of Microsoft. I wish I had a Mac!

Hello Judith.!  I am so very sorry to hear that this happened to you ma'am and is Still Happening! Also, just to let you know... "I do not work for Microsoft" for I'm just a member just as you and others are Judith. Question, ma'am:  "did you have from your prior updates or did you~Create a Restore Point?"  my Lord, I thought Microsoft corrected these issue by now but apparently not seeing you and a few other are still having this problem.

My heart goes out to you Judith and I will also pray for you ma'am for as it is written: "With man this is impossible but with God All things are possible!" ~Matthew 19:26~

*Judith, Here is an Article that might help you or some others @: 

https://www.addictivetips.com/windows-tips/fix-windows-10-1809-deleting-user-files

*Also, Here is a Web Link that might help you also Judith. I don't know how computer savoy you are so please look into this @:

https://www.easeus.com/data-recovery/restore-lost-documents-after-windows-10-forced-update.html

**And her too Judith~Here is a YouTube Video on How to Recover/Repair your System 1st:  https://youtu.be/jY2-mGlMsRo

This is on a paid version that EaseUs can do for free hun @:  https://youtu.be/ty77gFkGY4g

Don't panic, don't get too upset and sick over this and have faith my dear things will work out in time so be patient and use wisdom Judith. Bye my  online friend, Michael.

Last night I updated to 1809, and it all went smoothly, but then I find that all my files in every app are DELETED. Gone. Poof. This included many crucial documents and financial info. My efforts to recover ANY of my said documents or files was not possible! My computer is as blank as it was the day I purchased it.

When I spoke with customer service, I was flatly told Microsoft would only help me for a fee since my computer was no longer under warranty. How can your prosperous company take this stand when your program update has caused damage to so many computers?  Microsoft seems to trying to distance themselves from any responsibility.

This action has caused me & thousands of others a myriad of problems and leaves me at considerable loss of years of personal information & photos plus many hours at my computer trying to recover this loss.

I want to register my feelings of disappointment & frustration with the seemingly insensitive position of Microsoft. I wish I had a Mac!

my  printer and some other files have been deleated in a up date,and I wan't them reinstalled please.

Im about to do the same thing but not through easeUS but why shoukd i have to pay to fix their mistake

Hello again CWW and Derrold.   Yes, I just wrote you guys today and mentioned to use: EaseUS Recovery Manager, the free home version. And, yes I know, Reimage  also, yet, I found EaseUs to be free and reliable also. Try it.    I also understand that millions of people lost a lot if not everything and it is horrible but like i said Microsoft Is fixing that 1809 update with patches and corrections in this last update with more security using the new Edge browser.  The only reason I didn't mention the old.file temp folder is because I have and also use Avast security and also there cleanup manager Which deletes old files and reg items. And, yes again you or I could still retrieve them back-again if I chose to.  I'm just so sorry guys for i do fully understand how painstaking this who Windows 10 System is at the moment for i too still find myself doing research looking for other ways to fix things I fully don't know nor understand with this also. it's messed up and not a simple system. Even adding users or changing our possible wrong admin name is difficult.  Win 10 is here to stay my friends so learn all you can but didn't get discouraged Ok? Lord bless, Michael.

One last note: It WILL find all your files. I have a 1TB HDD and it found 999GB of data so it will find everything. I have just used it and it worked. Note: The free version only lets you recover 500MB of data so that is why you have to get the full version. This code should work (Don't worry, it's mine) if you click the key icon C8XIP–2YHL2-39UMI-QVR56-4CI6L.

I dont see how the link is relevant, my files were in a windows.old folder, the microsoft tech support guy told me this is a temp folder, which sounds dubious to me, but regardless the entire directory has been gutted running recovery software now that looks like it may be doing the job

Your link talks about hidden admin accounts and corrupt user accounts neither apply to me, im physically missing 500gb of data from my machine 

A quick scan has found 260gb its currently doing a deep scan so fingers crossed it finds the rest, but this just shouldnt be happening, why would a windows update be deleting data, i work at a software company and if we did anything similar we would be all out of work in a heart beat

Martipello, I have combined all 3 of your replies above.

My point in making the post is not that it will apply to everyone, but there could be some who will benefit, because the underlying reason for the lost files does seem to vary. It will be interesting and potentially helpful to others if you could post the location of the files after your deep scan is finished. That could be a real benefit to many. I would also note that people who are searching for the missing folders/files and hidden identities could benefit by changing their File Explorer settings to "Show Hidden Files" and remove the check mark from "Hide protected operating system files" at least temporarily. 

You are right that this should not happen and that Microsoft is not giving the support that we have a right to expect, but we can't do much about that. All we can do is try to help those affected by posting solutions that could work for at least some of them. I hope that your deep scan does the full job for you.

Hello Derrald. I so sorry to hear you are going still through this.  As I mentioned, it did happen to my in January. And thank the lord I had a backup of what was removed. Here Derrald, go to this link and download the: 'free home version' of EaseUs Recovery Manager. Here: 

https://www.easeus.com/datarecoverywizard/free-data-recovery-software.htm

Install it and allow it to run a full search and see if it finds all you lost and then, check off all the files you want replaced (and to where) also.  My computer had Windows 10 pro 1803 installed when I bought it and it recently updated to 1903 and just yesterday updated once again and all is OK Now thankfully so, Microsoft is trying to correct and rectify whatever happened with security update and new patches that Look at everything installed and then update and log those also now.  Lord willing you can recover everything back again and know you are in my prayer lord bless, Shalom Michael.

The free version only lets you recover 500MB. But I'm only suggesting doing it if you can't find your files AT ALL. As for the content, I only posted the link for the download, not for the content. Sorry if that confused you.