Windows 10 1809 update deleted all files from Documents!

Anonymous
2018-10-04T19:09:32+00:00

Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof. This included many crucial documents and financial info. Yes, I have a backup (I think - using Windows Backup to a NAS). But this is pretty bad. Did no one in the first two rings run into this yet?

I understand (from the news) that this happens to all files in Documents that aren't synced to OneDrive. Further, the Documents folder is really an agglomeration of "Documents" from several different paths - not sure how that works, and it may or may not relate.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

163 answers

Sort by: Newest
  1. Anonymous
    2019-04-10T18:56:29+00:00

    Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof. This included many crucial documents and financial info. Yes, I have a backup (I think - using Windows Backup to a NAS). But this is pretty bad. Did no one in the first two rings run into this yet?

    I understand (from the news) that this happens to all files in Documents that aren't synced to OneDrive. Further, the Documents folder is really an agglomeration of "Documents" from several different paths - not sure how that works, and it may or may not relate.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2019-04-10T18:43:02+00:00

    I take that back. None of those codes are working. I got a reply back from them saying it was someone fake. I believe that if you jst use EaseUS's free partion recovery file tool, you'll be fine. I am testing it out right now and if it works will make a video on how to use it.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2019-04-10T18:13:19+00:00

    Just an FYI... but this code doesn't work due to being already used.... but the software itself is great for displaying WHERE the missing files are, and now I'll just have to see about getting them put back ......  But thank you for the update and info on this EaseUse Data Recovery Tool.......  I'm also looking at that "Lost Partitions" link as well to see if that might help too.......

    Thanks.

    Thanks for letting me know. I  asked EaseUS if we could get some codes that work temporarily and I got a few. These will only work for the next few months, which is what I was told, so use them now. Remember, it was for v11.5. If it still doesn't work, let me know.

    Codes:

    SYGJB-STUUR-GHVJM-HGFAE-YUYT4

    UTIYH-GRD5YH-YRIT7RY-IYEIUG-8756

    HJDFA-GDJSU-ERHBV-MDJYG-UGGJY

    5F6FE-R4567-UIHJG-VFDR5-678UI

    6T78J-HGFCD-RE567-IUJGF-TR67I

    7AZ8I-UJGFR-T6578-UIJGFTR67I

    DER45-67YUH-VGFDR-E456T-6TF3Y

    If these don't work let me know. 

    -CWWindows10

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2019-04-10T16:57:16+00:00

    Just an FYI... but this code doesn't work due to being already used.... but the software itself is great for displaying WHERE the missing files are, and now I'll just have to see about getting them put back ......  But thank you for the update and info on this EaseUse Data Recovery Tool.......  I'm also looking at that "Lost Partitions" link as well to see if that might help too.......

    Thanks.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2019-04-09T22:49:52+00:00

    Use this code: C8XIP–2YHL2-39UMI-QVR56-4CI6L

    Was this answer helpful?

    0 comments No comments