Windows 10 1809 update deleted all files from Documents!

Tested and Tried Solution: i was shown this by a Microsoft technician. 

Do this. I got all my documents. What happened was that during update 1809, the documents got saved elsewhere. Dont panic! 

You don’t need internet for this. 

Open, My Computer/File Explorer (it is a yellow folder in the taskbar or PC desktop screen) > This PC (on left hand side) > C: Disk > User > look for username you used for Microsoft eg your name > Document > your Ms Word docs are here. If not, open others eg Temp. 

Then, copy and paste Document file from ‘User’ to ‘This PC’ > Documents (on left hand side.)  I repeat copy and paste and not transfer as you may end up removing document file and saving it in the wrong place and then lose it completely!

If you were signed-in with a temporary profile when you moved files out of windows.old and then you started again you were signed-in with you correct profile then your files were deleted from the temporary profile. (that's what happens with a temporary profile)

A mistake you may have made was to move the files and not copy them. You should never move files to a temporary profile as it will be deleted on the next start.

If you suffered from the initial problems with version 1809 (on its first release, beginning Oct 2018) then one thing the advice gave was to stop using the device and call the MS number. If you have updated to version 1809 recently then you were not affected by the initially issue that the MS phone number was for. A system restore will not recover personal files, a roll back to the previous version of windows might if you haven't moved them from windows.old.

PS I don't work for MS either and I don't believe any user here does.

Hello AP. First let me say that "I do Not work with Microsoft" and, I to also lost my items a year ago after 1803 to 1809 update and boot also. you could Try this because sometimes it isn't even in Windows.Old Folder...

It may have lost control of File History and Backup!  Use PowerShell to find out what is going on with your Backup and Run this command:

Get-ControlPanelItem Back* | Show-ControlPanelItem          ...see if it finds it?

Also, read theses articles @:  https://www.backup-utility.com/windows-10/recover-lost-files-windows-10-8523.html

Lord Bless and help you, Michael.

Not had a good experience with this 1809 update. Initially when I restarted my computer I had no photos, pictures or documents. I found my documents in Windows.old and moved them to the desktop placing them into the Documents file. When I came to reuse the computer again my picture and music were there but my documents had vanished again, even though they were the only things on the computer previously !?! They were now not in the Windows.old files. Tried a restore but that didn't not fish them out. Recovery software is difficult to run on my computer via a USB stick. Suspect they have gone into the ether.

Microsoft seem to of gone to sleep on 0344 800 2400 and keep disconnecting, leaving these forums to find a "magic" answer to this.

Without you being able to check now, as you have rolled back, you may have been signed in with a temporary profile so your files were not available in the temp profile.

First reboot it wouldn't even come to my desktop. I don't have a login password but it was stuck at the sign-in page and I forgot the error. So I rebooted via the power icon in the corner of the screen. After that reboot it came to my (empty) desktop... I did not try to reboot again, that's when I rolled back. Like I said I want to do a FULL backup before letting windows take a dump again...