Windows 10 1809 update deleted all files from Documents!

Anonymous
2018-10-04T19:09:32+00:00

Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof. This included many crucial documents and financial info. Yes, I have a backup (I think - using Windows Backup to a NAS). But this is pretty bad. Did no one in the first two rings run into this yet?

I understand (from the news) that this happens to all files in Documents that aren't synced to OneDrive. Further, the Documents folder is really an agglomeration of "Documents" from several different paths - not sure how that works, and it may or may not relate.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-05-03T21:22:56+00:00

    Your reply is ridiculous of course ive looked for the files, but i can simply look at my hardrive and see the used space is much lower than it was, if they had simply moved this would not be the case, this issue happened to me 6 months  ago now, ive bought a new hard drive and swapped it so i dont have a risk of over writing the (hopefully recoverable) contents of the drive im far from angry at this point, i also build PCs and write software for a living, not to say that makes me a windows technician but is to assume i know my way around the operating system, please read the post entirely and know what the issue is before offering silly suggestions

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  2. Anonymous
    2019-05-03T20:41:04+00:00

    To: PerRandgaard

    Hello, your document files are NOT deleted. I thought that too. Microsoft has made a mistake in saving files under a different name called ‘User’. 

    Have you tried to find the documents using this method as walked through by a Microsoft technician?

    Stop being stuck on a PROBLEM and being a moaner. Go into SOLUTION mode and solve the problem. And, a solution has been provided so use it. First try the solution and if it does not work then moan; not before. 

    Older person.

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  3. Anonymous
    2019-05-03T20:23:23+00:00

    To: Martipello

    Hello, If you were not so stupid then you would at least think rationally and go and look for it. You are angry and therefore cannot think sensibly.

    And, how would you know if files have been moved, whether mega big or mini small??? There is no message left behind on the files to say it has been moved! No intelligent thinking shining! Just anger! And, just stuck stuck on Problem; NOT on Solution! 

    The files are sometimes hidden under: This PC > C: disk > Windows or Windows.ooo or something like this > User.

    So, better to go to User directly. 

    Older person.

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  4. Anonymous
    2019-05-03T16:02:58+00:00

    I am update  1803 to 1809 delete all data . 

    I am surprised and disappointed that Microsoft is not accepting these failures and inform about what actions they take to mend the failures.

    Are they afraidf for that the customers might sue them?

    This is poor customer relations and customer care!

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  5. Anonymous
    2019-05-02T17:38:42+00:00

    Sorry mate im sure you mean well but were not stupid, i would know if they had just been moved, im talking about 500gb of files not 5

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