Windows 10 1809 update deleted all files from Documents!

Anonymous
2018-10-04T19:09:32+00:00

Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof. This included many crucial documents and financial info. Yes, I have a backup (I think - using Windows Backup to a NAS). But this is pretty bad. Did no one in the first two rings run into this yet?

I understand (from the news) that this happens to all files in Documents that aren't synced to OneDrive. Further, the Documents folder is really an agglomeration of "Documents" from several different paths - not sure how that works, and it may or may not relate.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-10-17T11:32:13+00:00

    Microsoft practise a very bad customer service around this update. It took many days to admit the problem and customer service were unable to provide support..

    Instead they used the tactic that we customers have made wrong things.

    Admit that you have problems and inform about progress in mending the systems.

    In my case I lost the adressbook / contacts in Outlook..

    Kind regards Per Randgaard

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  2. Anonymous
    2018-10-09T15:35:29+00:00

    My upgrade window did not offer such a checkbox. And even if it had, what moronic designer would not have keep files and settings as the default?

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  3. Anonymous
    2018-10-09T15:07:39+00:00

    Just because you haven't been affected doesn't mean it's not an issue - I've not either, but it's quite clear from the number of reports of the problem that it is a genuine issue which Microsoft needs to resolve.

    Not quite sure why you are "baffled" - it's quite clear from the online coverage that while a significant number of people are affected, it's by no means everybody.

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  4. Anonymous
    2018-10-08T18:49:35+00:00

    I doubt it's a ploy to move to OneDrive, we had a user lose all of her OneDrive files and they are no longer in the cloud, recycle bin or 2nd stage recycle bin. This is mind boggling!

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  5. Neil D 34,280 Reputation points Volunteer Moderator
    2018-10-08T15:12:20+00:00

    If you close Office and select Start > Power > Restart, to restart the device does it still give the same error. Are you able to view your files in OneDrive using the same account.

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