Windows 10 1809 update deleted all files from Documents!

Anonymous
2018-10-04T19:09:32+00:00

Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof. This included many crucial documents and financial info. Yes, I have a backup (I think - using Windows Backup to a NAS). But this is pretty bad. Did no one in the first two rings run into this yet?

I understand (from the news) that this happens to all files in Documents that aren't synced to OneDrive. Further, the Documents folder is really an agglomeration of "Documents" from several different paths - not sure how that works, and it may or may not relate.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

163 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2019-10-17T20:04:30+00:00

    Hello Emmanuel Korli

    It is heart breaking to hear this, especially when you are older and you have lost everything you have saved over the years. I want to get Mac computer now, at semi-old age. I am fed up with Microsoft!!! Fed up!!! 

    1.  Why not contact Microsoft technical team? The support service is free. Why struggle on your own?

    And, beware of fraudsters too on internet when trying to find a customer service/support contact number for Microsoft. I repeat, BEWARE as they are plenty posing as Microsoft support service providers! Once they get into your  computer, they will ask for payment or disable your computer with virus. Be warned!

    I don’t know where you are in this world as Microsoft have different telephone numbers for different countries. Best do as i did. 

    1.  I did this. It works as it gives them time to think things through. I wrote a firm sounding handwritten letter (not rude), telling them my problem, addressed it to the Chief Executive (find on internet who is the present one through Google search: eg “Microsoft Chief Executive USA”). I posted to Microsoft Headquarters, (link provided for  address), giving them my home address and phone number. A senior technician from overseas then phoned me, logged into my computer with remote access, and he sorted out. He was brilliant. 
    2.  Sorry to say that you have accepted this negative situation, but you have to fight back and get help. And, you coming to this site has been a first step in the right direction. Moving forward is the next step.

    USA: http://www.headquartersinfo.com/microsoft-headquarters-information/

    UK:  https://www.microsoft.com/en-gb/about/offices/reading/

    Your files must be somewhere still in the computer. I will pray for you and all who have lost their files that you all find it. Yes, The Lord can do it. But you have to ACT too with the information given to you.

    Best wishes with Wisdom.  

    Hey ZV1000. First, Hello, and thank you for the excellent advice you gave to Mr. Emmanuel Korli.

    I just hope and pray that you were not referring to me and my post to Emmanu'el as I was attempting to help and guide him and others as to what to do to Try to locate the:  "Windows.Old" Folder and how to enable and create a restore point. For I Never said that I was a Microsoft Tech to him nor anyone else in these posts as we help each other as I also see you doing. Ok, just double checking, that's all. Lord Bless, Michael.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-10-17T11:32:51+00:00

    Hello Emmanuel Korli

    It is heart breaking to hear this, especially when you are older and you have lost everything you have saved over the years. I want to get Mac computer now, at semi-old age. I am fed up with Microsoft!!! Fed up!!! 

    1.  Why not contact Microsoft technical team? The support service is free. Why struggle on your own?

    And, beware of fraudsters too on internet when trying to find a customer service/support contact number for Microsoft. I repeat, BEWARE as they are plenty posing as Microsoft support service providers! Once they get into your  computer, they will ask for payment or disable your computer with virus. Be warned!

    I don’t know where you are in this world as Microsoft have different telephone numbers for different countries. Best do as i did. 

    1.  I did this. It works as it gives them time to think things through. I wrote a firm sounding handwritten letter (not rude), telling them my problem, addressed it to the Chief Executive (find on internet who is the present one through Google search: eg “Microsoft Chief Executive USA”). I posted to Microsoft Headquarters, (link provided for  address), giving them my home address and phone number. A senior technician from overseas then phoned me, logged into my computer with remote access, and he sorted out. He was brilliant. 
    2.  Sorry to say that you have accepted this negative situation, but you have to fight back and get help. And, you coming to this site has been a first step in the right direction. Moving forward is the next step.

    USA: http://www.headquartersinfo.com/microsoft-headquarters-information/

    UK:  https://www.microsoft.com/en-gb/about/offices/reading/

    Your files must be somewhere still in the computer. My prayer is that you all find your files. But you have to ACT too with the information given to you.

    Best wishes with Wisdom.

    Was this answer helpful?

    0 comments