Windows 10 1809 update deleted all files from Documents!

Anonymous
2018-10-04T19:09:32+00:00

Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof. This included many crucial documents and financial info. Yes, I have a backup (I think - using Windows Backup to a NAS). But this is pretty bad. Did no one in the first two rings run into this yet?

I understand (from the news) that this happens to all files in Documents that aren't synced to OneDrive. Further, the Documents folder is really an agglomeration of "Documents" from several different paths - not sure how that works, and it may or may not relate.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

163 answers

Sort by: Most helpful
  1. Anonymous
    2018-10-12T13:42:02+00:00

    The windows version I am using

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2018-10-12T10:10:39+00:00

    Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof. This included many crucial documents and financial info. Yes, I have a backup (I think - using Windows Backup to a NAS). But this is pretty bad. Did no one in the first two rings run into this yet?

    I understand (from the news) that this happens to all files in Documents that aren't synced to OneDrive. Further, the Documents folder is really an agglomeration of "Documents" from several different paths - not sure how that works, and it may or may not relate.

    So is this working here, ? 

    Auto update  popup say new update available as i was playing shadow of tomb raider about 78 percent, stopped game and did upgraded nightmare. Called microsoft and teck connected and saw onedrive dissapeared and many programs just gone, documents empty games vanished. All my dlc’s , mod, and games created with unreal, fallout 4, and my lightwave 3D gone, that is 8469 hours of work on one game, others doing conan exiles creating dlc’s everything gone.

    microsoft responce was this,

    From: Denis La Bine <******@msn.com> Sent: Friday, October 5, 2018 10:10:37 AM To: Cmdr; Denis G La Bine; Denis Labine Subject: the tier 3 technician: 1443513379

    Napoleon Garcia will be calling you at the earliest, he's a floor supervisor.

    Agent

    This is the case # created by the tier 3 technician: 1443513379

    Me

    ok and tier 3 person and case number is?

    Me

    thank you Ivan

     4 solid days trying to get microsoft to fix, was major disaster

    1. of 12 people who promised to call back zero none did.
    2. teck then deleted both my donles that could not stop.
    3. one drive gone, my backup for one drive on other drive still there until, tek reset to 1803 when everything worked and now does not failed.
    4. during microsoft tek 2 person connected verified lost of data easy 300 plus gigs just gone and given another info about teir 3 person will call to today no microsoft supervisor, 6 of them and teir 3 persons never called. So online they saw data gone, but why deleted my dongles for pain and lightwave 3D is unknown why that was done. Responce by microsoft online tek, 

    Jelou R has joined the chat

    Microsoft Answer Tech

    Agent

    Your call has been successfully scheduled. Let me know if there's anything else I can do to help.

    Me

    get me chat mode call never happened

    Agent

    I'm sorry, but I'm having a technical problem. Please use the options shown below to get in touch with Microsoft Customer Support.

    Agent

    Select your product and issue

    Thanks for the info. We'll help connect you with a person to assist you with the following Windows issue: Technical support

    Agent

    Talk to a pe

    Agent

    Right now. Our team is aware of this issue and our engineering team is working full time to have this resolved and sorted out, rest assured that your device will receive the update patch once our engineers have rolled it out as soon as possible, for now I would highly suggest that we wait for the said update because troubleshooting the issue at this time may cause more harm than good. Really no customer support after major mess here?

    Agent

    ah this is good to now, so bad file upgrade is the problem? -Unfortunately yes. That is why it comes from our engineers to wait for the upgrade to finally fix the issue.

    Agent

    Also, you can help us to hasten the update by posting a feedback in the feedback hub.

    Me

    okay give me link to that?

    Agent

    Actually it is an app from Microsoft: https://www.microsoft.com/en-us/p/feedback-hub/9nblggh4r32n#activetab=pivot:overviewtab

    Me

    ok was done just now, so how long before this is fixed in next upgrade?

    Agent

    Unfortunately they didn't give any date but I can assure you that they are doing their best to fix the bug on the update.

    Me

    okay thank you

    5)as game developer on my 4k system was stunned about this mess, but during tek still online second one again got disconnected and that was due to notice new upgrade, auto upgrade installed1809 again, second disaster they never turned off auto updateas i was told.

    Was this answer helpful?

    0 comments No comments
  3. Neil D 34,285 Reputation points Volunteer Moderator
    2018-10-12T08:02:06+00:00

    That update is specifically for version 1809 build 17763. Can you check to be sure you have this build.

    Open run (winkey+r) and enter winver and press return. Please post a screenshot of the resulting window.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2018-10-12T06:00:34+00:00

    Only I fix this

    Was this answer helpful?

    0 comments No comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more